Bilingual Spanish Front Office Coordinator

Multi-disciplinary Pain Management Clinic searching for a seasoned, Spanish speaking medical front office coordinator.

• Welcome and register patients with a warm and friendly customer service.
• Check patients in and out: clinic volume upwards of 50 patients/day
• Answer multi-line telephone system
• Provide accurate and complete information to patients and team members
• Manage pending MRI results
• Data entry into EMR system
• Obtain insurance info, police reports, medical records etc.
• Prepare, maintain, and file medical records
• Answers phones call for patient booking, basic questions and screen phone calls.
• Sending texts to remind patients of their appointment and checking voicemails.
• Handle payments for cash patients seen in office.
• Imputing and updating patient medical records while keeping HIPPA standards of confidentiality.
• Strong organizational skills are a must as we have different forms for all of our services.
• Help maintain the patient flow, so the wait times are at a minimal.
• A variety of other administrative support functions assigned
• Most importantly is making sure all our patients happy, comfortable and satisfied when they leave the office.

• Can speak Spanish
• Proactively handle challenging people and/or situations
• Have a high level of empathy and consideration of others
• Have a level of patience
• Establish/nurture personal relationships
• Act as liaison between patients and our team.
• Keep calm under pressure and ability to think outside of the box
• Possess excellent telephone skills
• Strong verbal and written communication skills
• Ability to display grace and professionalism
• Be able to make patients feel comfortable and welcomed when they are in the office.

• High school diploma or equivalent
• Cheerful demeanor!!!!
• Able to work 5 days
• Proficient in Microsoft Office and Computer, scanner, fax, and phone system
• Maintain the cleanliness of the clinic and the organization of workspace
• Maintain a professional appearance and appropriate attire
• Enthusiastic approach to customer service
• Willingness to learn and grow