Small Animal Emergency Front Desk- Supervisor

Small Animal Emergency Front Desk
- Supervisor

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Posting Number S14439P

Working Title Small Animal Emergency Front Desk
- Supervisor

Department Vet Med-VTH Admin Services

High school diploma or equivalent and 5 years of related experience

• Experienced working in emergency animal care environment.
• Ability to prioritize with meeting deadlines and tasks as business demands dictate.
• Exceptional computer skills.

This position oversees the day-to-day operations of the Small Animal Emergency Front Desk staff. Responsibilities include preparing employee monthly work and on-call schedule by providing appropriate and adequate coverage Sunday to Saturday, 6am to 2am. This position is also responsible for leading initiatives to support and improve the overall client experience with our emergency service. Will work closely with the financial services department to make sure charges and payments are being captured and recorded correctly by the Emergency/Critical Care front desk team.

In addition, processing and delivering client messages to medical staff so communication flows efficiently. This is a working supervisor position and will be scheduled within the shift rotations to augment services provided by the emergency front desk.

• Oversee the day to day operations of the Small Emergency Front Desk with adequate staffing and supplies.
• Prepare monthly work and on-call schedule to provide adequate coverage Sunday to Saturday, 6am to 2am.
• Anticipate and resolve basic client needs or issues that might arise regarding patient and client experience.
• Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.
• Develop a system of communication between the front desk and the doctors, nurses, and students working on the treatment floor.
• Track and maintain medical records throughout the hospital for hospitalized patients that have arrived through Emergency/Critical Care.

• Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances.
• Considerable knowledge of bookkeeping procedures; as well as the ability to make complex and arithmetic computations and tabulations accurately and rapidly.
• Ability to maintain effective collaborative relationships with faculty, staff, students, clients, and other stakeholders.
• Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook;
  Ability to learn and become proficient in other needed programs such as Vetview.
• Proven knowledge of veterinary terminology.
• Excellent verbal and written communication skills needed, with strong multi-tasking skills.
• Ability to operate and maintain a multi-line phone system, as well as common office machinery such as a copier, scanner, fax machine, and printer.
• Able to maintain confidentiality with sensitive information.
• Ability to use critical decision-making skills to ensure efficient daily operations of the front desk.

• Lift and carry up to 40 pounds both assisted and unassisted.
• Sit for long periods of time and use repetitive actions during the entire work day.
• Movement on different/uneven surfaces is common.
• Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
• Bending/stooping in order to shelve and organize medical files.

• Is driving a responsibility of this position? No.
• Is this a Position of Trust? Yes.
• Does this position have operation, access, or control of financial resources? Yes.
• Does this position require a P-Card? No.
• Is having a P-Card an essential function of this position? No.
• Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes.
• Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes.

Credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
UGA Credit Background Check website
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Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks)…