Front Desk Agent, Rivet House

Rivet House Hotel is a thoughtfully designed boutique property in Athens, Georgia. We pride ourselves on delivering a personalized guest experience, blending elevated service with a warm, welcoming atmosphere. With 50 rooms and a close-knit team of employees, we focus on quality, attention to detail, and creating memorable stays for every guest.

The Front Desk Agent is the first point of contact for guests at Rivet House Hotel and plays a key role in delivering a warm, personalized, and seamless guest experience. This position is responsible for managing the front desk operations, assisting guests throughout their stay, and ensuring all interactions reflect the hotel’s boutique service standards.

Responsibilities Greet guests warmly and provide a welcoming, attentive arrival and departure experience

Manage check-in and check-out processes efficiently and accurately

Anticipate guest needs and proactively offer assistance, recommendations, and solutions

Handle guest inquiries, requests, and concerns with professionalism and care Maintain a thorough knowledge of the hotel, amenities, and the Athens area to provide tailored recommendations

Answer and direct phone calls, emails, and reservations inquiries

Process reservations, modifications, and cancellations in the property management system

Handle cash, credit card transactions, and folio accuracy

Maintain organized front desk workspace and accurate records

Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction

Communicate effectively with Rooms Manager and other departments to ensure smooth operations

Relay important guest information, VIP arrivals, and special requests

Support team members as needed in a collaborative, small-team environment

Address and resolve guest concerns promptly, escalating when appropriate

Maintain composure and professionalism in high-pressure or unexpected situations

Previous hospitality, customer service, or front desk experience preferred

College degree in a hospitality-related field is preferred but not required. Additional related certifications are preferred but not required.

Strong interpersonal and communication skills

Friendly, outgoing, and service-oriented personality

Highly organized with attention to detail

Ability to multitask and adapt in a fast-paced environment

Comfortable using computers and hotel systems (PMS experience a plus)
Flexible schedule, including evenings, weekends, and holidays

The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.
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