Senior Account Director, Rio SEO; Local Platform

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare
-perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote U.S.
Travel: ~10%

Rio SEO is one of the largest independent providers of SaaS-based local search automation and patented SEO reporting technology. Since 2009, we've helped global, multilocation brands simplify the complexities of local search, turning online intent into real-world sales.

Our full service local search platform powers visibility, accuracy, and performance across every major search engine and device. With more than 200 enterprise clients across Retail, Financial Services, Healthcare, Restaurant, Hospitality, Multi Family, and Business Services, we're proud to maintain one of the highest client retention rates in the industry-because our technology works, and our customers know it.

If you're energized by strategic partnership, digital innovation, and measurable growth, you'll love being part of our team.

The Senior Account Director plays a critical role in driving client satisfaction, retention, and revenue growth. You'll serve as a strategic partner to some of the world's most recognized brands, guiding them through the full value of Rio SEO's software and services-while leading internal teams to ensure flawless delivery.

We're looking for a consultative, analytical, relationship driven leader who thrives in a fastpaced digital marketing environment and enjoys helping enterprise clients win.

• Lead strategic client partnerships
  -deliver thought leadership, performance insights, and ongoing recommendations aligned to client marketing and business goals.
• Own client satisfaction & retention through consistent communication, collaborative planning, inperson meetings, and high impact performance presentations.
• Drive account expansion by identifying upsell and crosssell opportunities across your portfolio and building deeper, wider relationships within enterprise brands.
• Guide digital strategy leveraging expertise in SEO, paid search, local search, and performance marketing to maximize client results.
• Analyze data & performance trends using search engines, analytics tools, and Rio SEO's platform to craft compelling and actionable insights.
• Monitor KPIs & optimize programs to exceed client objectives with a continuous improvement mindset.
• Stay ahead of industry trends including local search updates, competitive shifts, and emerging best practices-and clearly communicate POVs to clients.

• 6+ years of Account Management or Client Success experience (enterprise preferred).
• Proven success managing and growing Fortune 500 client relationships.
• Strong digital marketing knowledge-SEO, SEM, local search, and performance marketing required.
• Experience analyzing large datasets and turning data into clientready insights.
• Advanced skills in Excel, PowerPoint, Word; familiarity with CRM systems (Salesforce a plus).
• Exceptional organizational, presentation, and communication…