Cloud Administrator Tier 23

Overview

Job Title:

Cloud Administrator (Tier 2/3)

Department:
Customer Success Team

Job Type: Full-Time / Athens, GA/Hybrid

Reports To:

Service Desk Manager

Company Introduction:
Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature work forces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary:

Fit for the Role:

We are seeking a Cloud Administrator (Tier 2/3) to add to our dynamic team. In this role, you will be part of the development team responsible for the implementation and deployment of M365 solutions, maintaining security and monitoring customer environments and assisting customers with meeting business requirements. Your primary responsibility is to manage user identity and roles, provide security and threat management in our M365 Tenant and support any migrations of Teams, One Drive, Outlook and SharePoint.

You will also be responsible for implementing, testing and troubleshooting issues as they arise.

This is a Tier 2/3 role requiring the ability to independently troubleshoot complex cloud, identity, and network security issues, including firewalls. The Cloud Administrator will serve as an escalation point for advanced incidents, perform root cause analysis, and lead remediation efforts across Microsoft 365, Azure, and customer network security environments.

• Maintain security and reliability of Exchange Online and M365 systems and services.
• Support our M365 security and compliance management.
• Assist in the design and delivery of Microsoft solutions to meet business needs and objectives.
• Implement and maintain AVD solutions.
• Perform root cause analysis for Tier 2/3 incidents and document findings and preventive actions.
• Configure, manage, and troubleshoot firewall solutions including third-party firewalls (e.g., Palo Alto, Fortinet, Meraki, or similar).
• Manage the service desk queue and escalations from Tier 1 technicians when the Service Desk manager is unavailable.

• Experience with Entra , including user account management.
• Conditional access Policies
• MFA and Self-Service Password Reset
• Privileged identity management
• Entra  and Hybrid Environment Management
• Strong familiarity with automation and scripting in the M365/Azure ecosystem.
• Experience in managing Azure resources, including Virtual Networks (VNets), Subnets, and Peering
• Azure Virtual Machines and basic IaaS administration
• Azure Monitor, Log Analytics, and diagnostic logging
• Role-Based Access Control (RBAC)
• Intune/Endpoint Manager device enrollment (mobile and desktop), device configuration and compliance policies and update rings.
• Exchange Online Management.
• Management of Microsoft Defender suite of tools.
• Experience with security best practices, including least privileged access, secure configuration baselines, and compliance-driven controls.
• Experience working on a support desk;
  Creating, Updating and Closing tickets, maintaining Service Level Targets/Agreements, strong customer communication skills and a strong sense of urgency to solve customer problems.
• Managing One Drive, SharePoint Online, Teams and Office 365 Applications.
• Network & Firewall Security Experience, including Azure Firewall, Network Security Groups (NSGs), and User Defined Routes (UDRs).
• VPN technologies (Site-to-Site, Point-to-Site, IPsec/IKE)
• Third-party firewall platforms (Palo Alto, Fortinet, Meraki, Sonic Wall, or equivalent)
• Understanding of TCP/IP, DNS, DHCP, routing, and subnetting
• It’s a bonus if you:
  Have experience using Avepoint Fly to perform Email/One Drive/SharePoint/Teams migrations.
• Have experience with 3rdparty patching and reporting.
• Have experience taking in requirements and building virtual…