IT Support Technician II

Working Title

IT Support Technician II

Vet Med-Information Technology

The IT Support Technician II is a member of the IT Client Services team and serves as a representative of the IT department to faculty, staff, and students within the College of Veterinary Medicine. This role provides technical support across a range of end-user systems and environments, supporting daily operations in academic, clinical, and research settings. A high level of professionalism, strong communication skills, and a customer service–focused approach are essential.

Primary responsibilities include providing technical support for:

• Desktops and laptops
• Cell phones and tablets
• Network printing
• Computer imaging
• Basic networking tasks
• Classroom and conference room IT support
• Hospital IT support
• Research lab IT support
• Other related IT tasks

High school diploma or equivalent and 2 years of related experience

Imaging and installing computers, virus scans, troubleshooting applications, cable management, maintain printers, assist with phones, etc.

Percentage of time: 50%

Account management, IP address assignments, port activations, etc.

Percentage of time: 20%

Troubleshooting equipment, delivering training in equipment use, assist with presentations, assist with video conferences, etc.

Percentage of time: 20%

Surplus and decommission of equipment.

Percentage of time: 10%

• Demonstrates strong analytical and problem-solving skills to diagnose and resolve technical issues.
• Provides professional, customer-focused technical support with clear verbal and written communication.
• Effectively manages multiple priorities while working both independently and collaboratively.
• Adapts to evolving technologies and supports clients with varying levels of technical expertise.

Lift and move computer equipment independently or with assistance from colleagues. This position will spend long periods of time working on computers. The support environment may include working in laboratory settings where chemicals and biological agents are present, in hospital care settings in the presence of animals and people from the public, and in auditorium settings in the presence of over 100 people at times.

• Driving responsibility:
  No
• Position of Trust:
  Yes
• Financial resources:
  No
• P-Card:
  No
• Security Access:
  Yes

Athens Area

06/21/2026

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

• Name:
  Chip Woods
• Email: chipw