Director of AI

Key Responsibilities

• Define and execute Candescent’s AI vision aligned with product and platform strategy.
• Lead development of AI-powered features across the digital banking platform, including fraud detection, smart personalization, chat and voice assistants, and intelligent automation.
• Champion AI use cases in open banking—powering smarter financial decisions through data aggregation, partner integrations, and predictive analytics.
• Drive integration of third‑party AI tools and services into Candescent’s platform through APIs and SDKs.
• Partner with Product and Engineering to design secure, compliant, and scalable AI capabilities across our customer‑facing and internal platforms.
• Lead internal AI adoption to accelerate developer productivity, automate testing, and improve support operations.
• Oversee full AI/ML lifecycle—ideation, experimentation, deployment, monitoring, and iteration.
• Establish and enforce best practices in model governance, bias mitigation, responsible AI, and model explainability.
• Represent AI strategy in executive forums, customer meetings, and industry events.
• Hire, mentor, and grow a high‑performing global team of ML engineers, data scientists, and platform AI specialists.

• 10+ years of experience in AI/ML, with at least 5 years of leadership capacity.
• Deep expertise in machine learning, generative AI (LLMs), NLP, and real‑time decisioning systems.
• Hands‑on experience integrating AI and ML into enterprise SaaS platforms; fintech or banking domain experience strongly preferred.
• Proven success embedding third‑party AI tools and APIs into core product workflows.
• Familiarity with Open Banking standards, APIs, and data‑sharing frameworks.
• Experience with cloud‑native data and ML platforms (GCP preferred), modern ML toolkits and vector databases.
• Strong understanding of responsible AI principles, data privacy, and security.
• Excellent leadership, communication, and cross‑functional collaboration skills.

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.