Principal Technical Analyst – Customer Identity and Access Management

Job Summary

We are looking for a Principal Technical Analyst – Customer Identity and Access Management to lead the design, implementation, and optimization of enterprise Customer Identity and Access Management (CIAM) solutions that enable secure, seamless, and scalable digital customer experiences. Acts as a technical authority responsible for authentication, authorization, identity federation, and customer data protection across digital platforms. Partners with business, product, and engineering teams to deliver user‑centric identity solutions aligned with security, privacy, and growth objectives.

• Delivering of complex and scalable Customer Identity and Access Management (CIAM) solutions, ensuring alignment with business strategies
• Lead the design and implementation of CIAM solutions. Strong understanding of CIAM architecture patterns, standards, and guidelines
• Oversee the integrating CIAM solutions with various enterprise applications, ensuring seamless access and user experience
• Hands‑on experience with CIAM tools such as Salesforce IAM, Ping Identity, Okta, MS Entra External .
• Investigating and resolving critical issues within CIAM systems, including debugging and triaging logs across integrated systems

• Security & Compliance Principles (customer identity & privacy focused)
• Solution Design & System Architecture (customer‑facing identity systems)
• Modern Development Practices (CIAM delivery pipelines)
• Strategic & Innovative Thinking (digital identity experience evolution)
• Driving Effective Outcomes (ownership of customer identity platforms)
  Engaging with Impact (cross‑functional product and engineering influence)
• Ensuring Customer Success (frictionless, secure customer journeys)

College, university, or equivalent degree in Computer Science, or Information Technology, or related subject, or relevant equivalent experience required. Certified Information Systems Security Professional (CISSP) or similar certification preferred. This position may require licensing for compliance with export controls or sanctions regulations.

5-7 years of cybersecurity work experience is required. 2 years of experience with Cloud technology and concepts preferred.

• Proven experience in architecting and implementing large‑scale CIAM platforms, including a strong understanding of IAM protocols (OAuth 2.0, OpenID Connect, SAML)
• A strong understanding of security principles, including encryption, token security, and session management.
• Excellent communication skills to include internal/external interaction, and documentation
• Proven ability to self‑manage and complete project deliverables

• Experience with the  platform. Sales Cloud, Service Cloud, CPQ, Experience Cloud etc. Experience in , CICD/COPADO/JIRA/Dev Ops
• Experience with Lightning Pages, triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)
• Proficiency in data manipulation and analysis using SQL. Experience with Angular framework/Java.
• Stay up to date with new technologies and trends in identity management
• Salesforce Certified Platform Developer-I & II , Salesforce Certified App Builder

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.

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