More jobs:
L1 Technical Support Specialist – Middle
Job in
Athens, Clarke County, Georgia, 30604, USA
Listed on 2026-06-06
Listing for:
Softswiss
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
May 26, 2026
Full time Locations## Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.## About Product:
** SOFTSWISS Casino Platform
** With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times. Learn More## Purpose of the role:
You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.##
Key responsibilities:
* Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
* Providing first-line operational support for project systems and configurations
* Use Git Lab to review and make basic updates to configuration files, ensuring accuracy of changes
* Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
* Maintain accurate ticket updates and documentation
* Prioritize tasks in accordance with requirements and business risk level##
Required Experience:
* Higher or incomplete higher education, preference for graduates of technical universities
* Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
* Basic knowledge of markup web languages (HTML, CSS)
* Working proficiency in the English language
* Working proficiency in the Russian language## Nice to have:
* Familiarity with Git Lab (or alternatives) CI/CD pipelines
* Familiarity with Application Programming Interfaces (APIs)## Main Advantages
* Private health insurance
* Sports benefits
* Comprehensive Mental Health Program
* Free English lessons (online)
* Local language courses
* Paid time off
* Maternity leave support
* Referral program rewards
* Upskilling, internal workshops, and participation in professional conferences and corporate events## Apply for position
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