AMI Specialist

At Grey Stone Power, the AMI Specialist has a critical role that proactively monitors and manages the daily operations of Grey Stone’s Advanced Metering Infrastructure (AMI), including all hardware, software, & applications, and is responsible for the implementation, configuration, maintenance, and troubleshooting of all AMI systems.

This role is responsible for monitoring and managing the daily operations of Grey Stone’s AMI System, including regular system “health” checks on all AMI hardware and software. Additionally, the role is responsible for troubleshooting, diagnosing, and resolving all AMI network problems, errors, and inefficiencies; and coordinating with internal and external resources as needed. The specialist is expected to ensure the system’s integrity, functionality, and interoperability with other systems, as well as data integrity.

The Specialist will monitor the AMI System for alerts regarding individual meters, investigate alerts as necessary both from the office and in the field, and provide data to Field Services or Meter/Apparatus personnel when maintenance, a meter exchange, or more extensive field work is required. Additionally, the Specialist will analyze AMI data for possible indications of Distribution System faults or needed maintenance and will relay information to the appropriate departments for additional investigation.

The Specialist works daily in three critical systems and is expected to be proficient in their use. These include:
Grey Stone’s CIS System (SEDC/UPN), the Work Order Management System (Flex), and the Sensus Regional Network Interface (RNI).

Grey Stone’s Customer Information System (CIS), where all member information is stored and utilized for Billing purposes, and to track the history of Grey Stone’s interaction with the member.

Grey Stone’s Work Order Management system, where all field service activities are assigned, monitored, and completed. This includes all meter installs, connects, disconnects, exchanges, reads, and service work for the member/consumer.

Grey Stone’s Advanced Metering Infrastructure command & control application.

• Responsible for the planning, development and deployment of AMI systems, including meters, communication devices, and data management software.
• Configures AMI devices and ensure that meters are programmed correctly to collect and transmit data reliably.
• Coordinate with the Supervisor of Metering & Apparatus to ensure that routine inspections of all AMI related equipment are performed, to identify and resolve issues, optimize system performance, and ensure data integrity.
• Collaborate with AMI vendors to resolve technical issues, coordinate software and firmware updates, and manage hardware replacements or upgrades on the AMI system.
• Coordinates with Manager of Technical Services, and the Supervisor of Field Services and AMI, to set and track budget for AMI system maintenance.
• Become and remain a Subject Matter Expert on any AMI system or component utilized by Grey Stone Power.
• Develop training materials and provide training for staff on AMI systems. Document processes, procedures, and system configurations.
• Facilitate basic AMI education and training for all AMI system users
• Monitor usage of AMI hardware to determine the appropriate level of inventory required.
• Effectively communicate all AMI issues to all involved or affected departments throughout the cooperative.
• Work with Billing to maximize the use of the AMI System for all rate classes, and all metering options.
• Conduct regular reviews to ensure that demand meters are being reset at the proper intervals and that the proper demand reads are used for billing demand accounts.
• Identify any areas for improvement within the AMI system and communicate suggestions to the Supervisor of Field Services and AMI, and the Manager of Technical Services.

• Manage AMI user access for all employees at Grey Stone Power.
• Monitor the AMI network via the Sensus RNI dashboards and troubleshoot issues with meters, routers, and Base Stations. Coordinate with other personnel and vendors as needed to resolve issues requiring hardware repair or replacement.
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