Sr. Automation & AI Enablement Analyst

About the Role

At White Cap, this role sits at the center of our AI & Automation transformation. You will lead how business teams identify, evaluate, and adopt AI‑powered solutions, including Copilot, to improve the way work gets done. It is a builder role—you’ll help design, refine, and scale how AI & automation are delivered across the organization.

• Lead AI & Automation Intake + Discovery
• Own the intake process for AI and automation opportunities across business teams
• Conduct discovery sessions to understand current processes, systems, handoffs, pain points, inefficiencies, and root causes; evaluate whether opportunities are best solved through automation, AI (e.g., Copilot, LLMs), hybrid, or agentic approaches
• Translate business needs into solutions and develop process flows, user stories, acceptance criteria, data mappings and system dependencies
• Document end‑to‑end workflows, including integrations and risks, and ensure solutions account for AI variability (hallucinations, edge cases) with fallback logic and validation controls
• Enable business teams and drive adoption of tools such as Microsoft Copilot across functions (Finance, Operations, etc.)
• Lead working sessions, workshops, and enablement efforts to help teams build confidence and capability in using AI tools effectively
• Build and scale the operating model, contributing to and evolving intake frameworks, templates, standards and stage‑gate/decisioning processes
• Shape the AI Enablement / Champions Program and create repeatable, scalable processes for future cohorts
• Collaborate across teams, acting as the bridge between business and technical teams; coordinate handoffs to delivery teams for build and implementation
• Partner with delivery leads, data & analytics teams, and risk, compliance and architecture stakeholders

You will operate in a build‑phase environment, dealing with ambiguity and evolving processes. You’ll make decisions with incomplete information, influence how the program grows and scales, and be measured on business adoption, quality of intake and problem framing, and the ability to turn ideas into structured, actionable solutions.

• BS/BA in a related discipline (or equivalent) with 5‑8 years of experience in a related field
• MS/MA with 3‑5 years of experience in a related field
• Certification is required in some areas

• Experience with Microsoft Copilot and Digital Workplace tools
• Exposure to Power Platform (Power Apps, Power BI), intake or service management tools (e.g., Service Now), Databricks or similar technologies
• Experience working across multiple business domains (finance, operations, HR, etc.)

White Cap is an equal opportunity employer and welcomes applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.