Lead Developer and Learning Management System; LMS Administrator

Cannon Financial Institute is a leading professional development and consulting firm serving the top firms within the financial services industry. Our professionals conduct over 500 engagements per year, delivering exceptionally high-quality performance improvement experiences for our clients.

Cannon is seeking a hands‑on developer and LMS administrator to build, launch, and support online learning for financial institutions. This role owns day‑to‑day LMS operations in Thought Industries (learner onboarding, reporting, troubleshooting) and partners with internal teams to develop and integrate eLearning content, tools, and client‑facing solutions.

• Lead online learning product development (authoring, packaging, QA, release management).
• Build and maintain eLearning interoperability and integrations (SCORM; experience with xAPI/Tin Can and LTI a plus).
• Serve as the LMS administrator: user/role management, course configuration, enrollments, learning paths, reporting, and support workflows.
• Manage courseware assets, versioning, and publishing standards across programs and clients.
• Produce and deliver learner progress and completion reporting to client stakeholders.
• Support specialized web development projects tied to learning products and client solutions.
• Consult with clients on custom online learning projects and implementation needs.
• Partner with Enterprise Sales on prospect consulting, demos, and solution design for online and blended learning proposals.
• Collaborate with internal online learning teams and instructors to support program delivery as needed.
• Serve as a core team member for the Certified Wealth Strategist designation for online learning components.

• 3+ years of experience supporting an LMS and/or building eLearning content in a professional setting, SaaS & LMS preferred.
• Experience administering LMS features such as enrollments, groups/audiences, roles/permissions, catalogs, learning paths, reporting, and notifications.
• Strong technical troubleshooting skills, including investigating user issues, reproducing bugs, documenting fixes/workarounds, and escalating to vendors when needed.
• Comfort working with data: exports/imports (CSV), basic data hygiene, and creating reliable operational reports for internal and client use.
• Clear written and verbal communication skills, with the ability to explain technical issues to non‑technical users and client stakeholders.
• High attention to detail and strong follow‑through in a deadline‑driven environment.

• Experience with xAPI (Tin Can) and/or Learning Record Stores (LRS); familiarity with AICC (legacy) content support.
• Experience with LMS integrations and identity concepts such as SSO (SAML/OIDC), user provisioning, and roles/permissions mapping.
• Ability to work with APIs and webhooks; basic scripting/automation to reduce manual admin work.
• Experience administering Thought Industries; familiarity with other LMS platforms (e.g., Moodle, Canvas, Docebo, Absorb, Cornerstone) and the ability to learn new systems quickly.
• Understanding of accessibility and usability best practices for online learning (WCAG/Section 508 concepts) and how to QA for them.
• Experience with video/audio workflows (editing, compression, captioning) and managing multimedia assets.
• Comfort partnering with Sales on demos and solutioning; able to translate client needs into a practical implementation plan.
• Experience supporting clients in regulated industries (privacy, security, and audit‑friendly processes).

• Customer focus: responsive, professional support for learners, instructors, and client administrators.
• Ownership mindset: proactive monitoring, issue prevention, and continuous improvement of the learning experience.
• Systems thinking; able to connect content, data, integrations, and processes end‑to‑end.
• Quality and documentation: repeatable processes, clear playbooks, and well‑documented changes.
• Collaboration:
  
  works effectively across Production, Instructional Technology, Enterprise Sales, and external vendors.

Bachelor’s degree in a related field (technology, instructional design/technology, information systems, or similar) or equivalent practical experience.