IT Manager

IT Manager – College/Division

Posting Number: S15451P | Department: CED‑Information Technology |

Employment type:

Full time |

Work schedule:

Monday–Friday 8:00 – 17:00 (occasional nights and weekends as needed)

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent plus 10 years of professional experience, including 3 years of supervisory experience.

• Master’s degree in Information Technology, Information Systems, Higher Education Administration, or a related field.
• Experience managing IT operations within higher education.
• Experience supporting specialized design software, GIS, visualization technologies, CAD/BIM applications, digital fabrication technologies, and high‑performance computing environments.
• Experience with strategic planning, budgeting, and project management.
• Professional certifications such as PMP, CISSP, ITIL, Microsoft, AWS, or equivalent.

The IT Manager serves as the senior technology leader for the College of Environment and Design (CED), providing strategic vision, leadership, and operational oversight for all information technology resources, services, and technology‑enabled learning environments. The role develops and implements technology strategies that support the College’s missions of instruction, research, outreach, and administration, overseeing infrastructure, cybersecurity, classroom and studio technologies, technical support services, procurement, digital initiatives, and budgeting.

• Comprehensive knowledge of enterprise technology infrastructure, networking, servers, cloud services, and cybersecurity.
• Experience managing Windows, macOS, and mobile device ecosystems.
• Knowledge of classroom technology, audiovisual systems, and instructional technology platforms.
• Strong project management and organizational leadership skills.
• Ability to evaluate emerging technologies and develop implementation strategies.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Strong written and verbal communication skills.
• Ability to effectively communicate with individuals possessing varying levels of technical expertise.
• Demonstrated commitment to customer service and collaborative leadership.
• Ability to manage multiple priorities and complex projects simultaneously.

• Work primarily in an office environment with extended periods of computer use.
• Ability to move between buildings and instructional spaces across campus.
• Ability to occasionally lift and transport technology equipment weighing up to 50 pounds.
• Ability to access classrooms, laboratories, and equipment rooms as needed.

• Strategic Technology Leadership (20%)
  • Develop and implement the College’s short‑term and long‑term technology strategy.
  • Align technology investments with instructional, research, outreach, and administrative priorities.
  • Identify opportunities for innovation and digital transformation.
  • Serve as the principal technology advisor to College leadership.
  • Represent the College on university technology committees and initiatives.
  • Monitor technology‑related risks and implement mitigation strategies.
  • Lead special projects involving technology modernization, facility improvements with the facilities manager, conduct surveys, and stay up to date on the latest digital infrastructure enhancements.
• IT Operations and Infrastructure Management (20%)
  • Direct and oversee daily IT operations and service delivery.
  • Ensure reliability, security, and performance of technology infrastructure.
  • Coordinate support for servers, storage systems, networking, cloud services, and endpoint devices.
  • Develop and maintain disaster recovery and business continuity plans.
  • Ensure compliance with university cybersecurity standards and related policies.
  • Serve as the College liaison to EITS on security and compliance matters.
  • Develop IT‑related reports, policies, and procedures and provide timely updates and communications.
• User Support and Customer Service (20%)
  • Lead delivery of technical support services for faculty, staff, and students.
  • Establish service standards and performance metrics.
  • Oversee help desk operations, set…