IT Support Specialist

Posting Details

Posting Number: S15480P

Working Title:

IT Support Specialist

Department: FACS-Ralston Institute

About the University of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type:
External

Retirement Plan: TRS or ORP

Employment Type:

Employee

Benefits Eligibility:
Benefits Eligible

Full/Part time:
Full Time

Work Schedule:

Monday-Friday, 8am-5pm

Advertised Salary:
Commensurate with Experience

Posting Date: 07/22/2026

Open until filled:
Yes

Proposed Starting Date: 09/01/2026

Location of Vacancy:
Athens Area

EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (
hrweb
).

USG Core Values Statement:
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy  Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification

Title:

IT Help Desk Professional I

FLSA:
Exempt

FTE: 1.00

Minimum Qualifications:

Bachelor's degree in a related field or equivalent

Preferred Qualifications:

Position Summary:

Provide technical support to the Ralston Institute faculty, staff, and students. This position reports to supervisory staff in the Office of Technology and Instructional Services. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, Teams, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system.

• Excellent written and verbal communication skills.
• Critical thinking skills.
• Attention to detail.
• Develop and maintain written documentation.
• Knowledge of IT processes, functions, best practices, and procedures.
• Ability to assist the Ralston Institute's faculty, staff, and students.
• Identify and resolve problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
• Proficient in Windows, Apple, and Linux environments.
• Ability to assist with A/V technologies.
• Ability to work both one-on-one and in a group environment.

• Sit at a computer for long periods of time.
• Lift up to 40lbs.

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this…