IT Professional Assistant

Posting Details

• Posting Number: S15703P
• Working Title:
  
  IT Professional Assistant
• Department: EITS-Client Services
• About the University of Georgia:
  Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.
  
  The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
• College/Unit/Department website: eits.uga.edu
• Posting Type:
  External
• Retirement Plan: TRS
• Employment Type:
  
  Employee
• Benefits Eligibility:
  Benefits Eligible
• Full/Part time:
  Full Time
• Additional Schedule Information: 8:00 AM - 5:00 PM, Monday - Friday. This is an on-site position and is not eligible for remote work.
• Advertised Salary:
  Up to 40,000
• Posting Date: 09/03/2026
• Open until filled:
  Yes
• Proposed Starting Date: 10/05/2026
• Location of Vacancy:
  Athens Area
• Special Instructions to Applicants:
  Please provide name and contact information for three professional references. This position is not eligible for work authorization sponsorship.
• EEO Policy Statement:
  The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).
• USG Core Values Statement:
  The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
  
  More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy  Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

• Classification
  
  Title:
  
  IT Support Technician I
• FLSA:
  Non-Exempt
• FTE: 1.00
• Minimum Qualifications:
  
  High school diploma or equivalent
• Position Summary:
  
  Builds and maintains computer lab images for lab and staff computers. Ensures that the labs and client computers operate within established departmental policy and procedural guidelines. Develops and maintains EITS desktop standards and procedures. Provides client technical support on Windows and Apple hardware in addition to software products. Provides technical support on supported mobile devices. Contact the appropriate technicians with outstanding issues in a timely manner.
  
  Determines and maintains computer resources by established procedures performed on an as-needed basis, as well as on a day-to-day basis, such as software updates.
• Knowledge, Skills, Abilities and/or
  
  Competencies:
  • Operating Systems & Endpoint Support: Working knowledge of Windows (Server 2012/2016, Windows 10/11) and macOS in an enterprise environment, including assisting with Active Directory, Group Policy, DHCP, Intune, JAMF, and Apple Remote Desktop.
  • Remote Support & Security Practices: Experience using Beyond Trust (or similar remote support tools) and supporting endpoint security practices, including tools such as Faronics Deep Freeze, Boot Camp, and standard troubleshooting/safety steps.
  • Scripting & Automation (Basic): Familiarity with Power Shell and basic scripting/automation concepts used for troubleshooting and routine support tasks.
  • Device & Print Support: Knowledge of common hardware troubleshooting, print support, and mobile device assistance across multiple platforms.
  • Virtualization & Cloud (Awareness): General understanding of virtualization concepts and cloud services…