Help Desk Technician​/Technical Alignment Specialist

Job Description

Job Description

Dawsonville, GA | Full-Time, Exempt

At Syclone, we believe great IT support starts with people who take ownership — not just of tickets, but of outcomes. As a Help Desk Technician 2 / Technical Alignment Specialist, you won't just close tickets; you'll be trusted to own client relationships, spot risks before they become problems, and help build the technology standards our clients depend on. We're looking for someone who wants more than a job — someone driven to grow their technical career, take real ownership of their work, and be part of a team building something meaningful at a growing Georgia-based MSP.

You'll take on greater ownership than a typical Tier 2 role: leading client technical alignment reviews, working directly with our vCIO, and managing the full lifecycle of onboarding, offboarding, and service coordination. From here, driven team members have a clear track toward roles like Help Desk Team Lead or Help Desk Manager, or can specialize deeper into security, cloud, or technical alignment work as Syclone continues to grow.

• Troubleshoot hardware, software, network, and cloud issues, resolving Level 1 and Level 2 tickets from start to finish
• Perform client technical alignment reviews, covering backups, cybersecurity controls, and endpoint compliance
• Manage onboarding/offboarding, equipment deployment, and Microsoft 365 provisioning
• Regularly travel locally to client sites for onsite support, hardware installs, and technology assessments — this is a hands-on role, not a desk-only position
• Communicate proactively and build trusted, lasting client relationships

• Standard schedule is Monday–Friday, 8 AM–5 PM, with occasional flexibility needed for early mornings, evenings, or weekends based on client needs
• This role includes hands-on fieldwork — comfort with lifting equipment (up to 50 lbs), climbing ladders, and working in varied environments (including outdoors) is required

• 3–5 years of IT support experience
• Strong troubleshooting skills across Microsoft 365, Windows Server, Active Directory/Entra , and networking
• Sound judgment and the ability to independently manage work from intake through resolution
• Certifications (CompTIA A+/Network+/Security+, ITIL, HDI) are a plus — Syclone covers exam costs as you grow

Syclone is a Georgia-based IT Managed Service Provider built on a simple idea: technology should never get in the way of the work our clients do. We combine an AI-first approach with real, face-to-face relationships — because the best support still comes from people who know their clients and take pride in getting it right. We're a small, tight-knit team based in Dawsonville, and we're growing.

Every person we hire shapes how we work and who we become next. If you're looking for a place where your work is seen, your growth is invested in, and you're never just a number, we'd like to meet you.