Support Specialist ; Distribution

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for Distribution
Support Specialist to fill a contract position in Juliette, GA.

• A Distribution Support Specialist plays a key role in providing administrative and operational support to distribution teams within organizations, typically in industries such as utilities, logistics, or manufacturing.
• They assist in various tasks related to inventory management, order processing, customer service, and data analysis to ensure the smooth operation of distribution processes.

• Inventory Management: Monitor and manage inventory levels to ensure adequate stock of products or materials for distribution.
• Order Processing: Receive and process customer orders, ensuring accuracy in product selection, quantities, and delivery schedules.
• Shipment Coordination: Coordinate the preparation and scheduling of shipments with logistics and transportation teams. Ensure proper packaging, labeling, and documentation for outgoing orders.
• Customer Service: Respond to customer inquiries and resolve issues related to orders, deliveries, or product inquiries. Provide excellent customer service by addressing questions and concerns promptly and professionally.
• Billing: Use spreadsheets and billing software to report customer chargers for in lab services, repairs and vendor service fees.
• Data Analysis: Collect and analyze data related to distribution processes, such as order fulfillment rates, delivery times, and inventory turnover. Generate reports and provide insights for process improvement.
• Process Improvement: Identify opportunities for streamlining distribution processes, reducing costs, and improving efficiency. Collaborate with cross-functional teams to implement process enhancements.
• Quality Control: Perform quality checks on products or materials before shipment to ensure they meet the required standards and specifications.
• Documentation: Maintain accurate records of inventory, orders, shipments, and customer interactions. Ensure compliance with record keeping and reporting requirements.
• Vendor Relations: Communicate with suppliers and vendors to track order status, resolve issues, and coordinate deliveries. Negotiate terms and agreements as needed.
• Training: Train and onboard new distribution team members on standard operating procedures, software systems, and customer service best practices.
• Safety Compliance: Adhere to safety protocols and guidelines when handling materials or products, and ensure compliance with safety regulations.
• Emergency Response: Assist in responding to distribution-related emergencies, such as product recalls or unexpected delays, to mitigate disruptions and ensure customer satisfaction.

• Education: A high school diploma or equivalent is typically required. Additional coursework in supply chain management, logistics, or business administration is advantageous.
• Experience: Previous experience in distribution, logistics, or customer service roles is preferred but not always required, depending on the complexity of the role.

• Communication
  
  Skills:
  
  Strong verbal and written communication skills to interact with customers, colleagues, and suppliers effectively.
• Organizational
  
  Skills:
  
  Excellent organizational and multitasking abilities to manage orders, inventory, and data efficiently.
• Analytical
  
  Skills:
  
  Basic data analysis skills to extract insights from distribution data and contribute to process improvement efforts.
• Customer Focus: A customer-centric mindset with a commitment to providing high-quality service and resolving customer issues.
• Computer Proficiency: Familiarity with computer software for order processing,…