Building Services Equipment and Service Level Analyst

Building Services Equipment and Service Level Analyst

Posting Number: S14548P

Posting Date: 01/05/2026

Closing Date: 01/13/2026

Location: Athens Area

Department: FMD-Svcs-Blding Svcs

Posting Type: External

Employment Type: Employee, Full Time

Benefits Eligibility: Benefits Eligible

Advertised Salary: $41,400 - Commensurate with Experience

Schedule: Monday-Friday;
Hours may vary

The University of Georgia (UGA) was chartered by the state of Georgia in 1785 and is the birthplace of public higher education in America. It is the state’s flagship university (https://(Use the "Apply for this Job" box below).) with more than 240 years of academic and professional achievements and a continual commitment to higher education. UGA’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

The university employs approximately 3,100 faculty and more than 7,700 full‑time staff. Enrollment exceeds 41,000 students, including over 31,000 undergraduates and more than 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including the newly established School of Medicine.

The UGA Facilities Management Division is the largest of seven divisions reporting to the Vice President for Finance and Administration. Its exceptional staff of over 800 personnel manage, operate, and maintain campus landscapes, buildings, and infrastructure to promote the long‑term sustainability of the University of Georgia.

The Building Services Equipment and Service Level Analyst will be responsible for evaluating, tracking, and improving the operational efficiency, reliability, and service quality of custodial and building maintenance operations across all assigned zones. This position analyzes equipment performance, service delivery standards, and resource utilization to ensure consistent, high‑quality custodial and maintenance outcomes that align with departmental goals and university standards.

• High school diploma or equivalent

• Bachelor’s degree with a minimum of three (3) years of experience in custodial operations, facilities management, or operational data analysis.
• Experience with computerized maintenance management systems (CMMS).
• Background in higher education or large‑scale facilities operations.
• Familiarity with Lean or continuous improvement principles.

• Strong understanding of custodial operations, cleaning standards, and maintenance best practices.
• Proficiency in Microsoft Excel, Power BI, or other data analysis and visualization tools.
• Excellent organizational, analytical, and written communication skills.
• Ability to evaluate operational data and develop recommendations based on trends.
• Strong problem‑solving skills with attention to detail and accuracy.
• Ability to collaborate effectively with managers, supervisors, and support staff across multiple zones.
• Knowledge of preventive maintenance planning and asset management systems preferred.

• Work is performed in both office and field settings.
• Walk through multiple buildings and across campus for inspections.
• Occasionally lift up to 25 pounds and operate or assess custodial equipment.
• May require early morning, evening, or weekend work for operational evaluations.

Equipment Inventory & Performance (50% of time)

• Maintain a comprehensive inventory of custodial and maintenance equipment.
• Monitor condition, age, and functionality of equipment.
• Analyze equipment performance, downtime, and maintenance records.
• Prepare recommendations for replacement or repair to improve efficiency.

Service‑Level Reviews & Reporting (20% of time)

• Conduct service‑level reviews and analyze custodial inspection data.
• Track performance trends and identify deficiencies.
• Work with zone managers to address service quality issues.
• Support development and monitoring of key performance indicators (KPIs).
• Compile and present reports summarizing operational metrics (equipment status, maintenance compliance, service quality…