Global Program Manager

Overview

Global Program Manager - 180002VE

As a Global Program Manager, you will be working with and supporting the Sr. Director and the Global Program Director to ensure a successful long-term relationship with CWT’s Global clients. This requires a focus on optimizing the client value from its travel program, while ensuring targets are achieved for both client and CWT.

The position requires a strategic approach to the complexities of global programs, providing thought leadership, business planning, and the provision of high level contract and relationship management to the client. A key part of the role is the direction, management and coordination of the client countries bringing mutual benefit to both CWT and our clients.

• Responsible for regional alignment and execution of client’s regional travel program strategies.
• Ensures contract compliance and SLA achievement at a regional level.
• In consultation with your Global Program Director, develops and launches the clients regional Business Plan, ensuring consistency with the clients global program objectives and execution at a regional and National level.
• Works with designated TS (Operations) teams in the region to ensure optimal service delivery to clients travelers.
• Works with regional/local MIS to show trends in travel expenditure; consults with client on results of data analysis, trends, and industry developments to identify cost-saving opportunities.
• Regularly communicates with the client regional lead and National Program Management teams, to ensure the smooth operation of your account on a regional and local level.
• Organizes and chairs partnership review meetings with client within the region.
• Works with the Global Program Director to evaluate all new CWT products and service enhancements, to determine their value to client and regional alignment; where appropriate implements them.
• Assists in the selection and implementation of technology solutions that enhance traveler experience and program efficiency.
• Is the key point of contact for the clients regional/global Travel Lead.

• Bachelor’s degree preferred or equivalent business experience
• 5+ years of proven experience in sales or program management within a customer solution oriented environment
• Able to build and present a business plan to the client and internally
• Writing skills for customer and Senior Management facing documents
• Proficient in Microsoft Office:
  Word, Excel, Power Point
• Financial/analytical/strategic skills
• Negotiation and problem solving skills
• Consultative based approach, customer focused
• Basic Understanding of IT tools and processes and their impact on travel programs

• Primary
  
  Location:
  
  Houston
• Employment type:
  
  Standard
• Job Family:
  Scope :
  Global
• Travel:
  Yes, 5 % of the Time
• Shift: Day Job
• Organization:  & ERM
• Experience Level: 5 to 7 years

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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