Operations Manager - Akins Ford Arena​/

Arena Housekeeping Team Lead

Full-Time | Salaried

Department:
Arena

The Classic Center – Athens, GA

Cover letter and resume required for consideration

The Classic Center is looking for an Operations Manager who thrives in fast‑paced environments, enjoys making things run seamlessly, and brings a collaborative spirit to every event. If you love seeing a space transform from concept to showtime and want to be part of the team that makes the magic happen, this role is for you.

Under the direction of the Director of Operations, the Operations Manager oversees all aspects of event setup and conversion from planning through execution. This includes coordinating with multiple departments, supporting Event Services with day‑of needs, and ensuring all logistics run smoothly behind the scenes. This position also plays a key role in supervising staff, streamlining processes, and maintaining excellent relationships with clients, contractors, and internal teams.

• Lead and execute event setups and conversions, including staging, seating, barriers, dashers, and ice cover.
• Supervise hourly operations staff and serve as the point of contact for third‑party staffing groups.
• Assist the Director of Operations with scheduling staff, vendors, and event logistics.
• Analyze challenges, identify solutions, and implement improvements that support organizational goals.
• Build and maintain strong working relationships across departments, with contractors, and with facility users.
• Ensure the building is prepared and maintained to meet event and show requirements.
• Support hiring, training, coaching, and accountability for Operations team members.
• Help determine staffing levels and recommend adjustments as needed.
• Collaborate on developing and optimizing operational systems, processes, and storage strategies.
• Coordinate communication between building teams and show personnel during load‑in and load‑out.
• Resolve event‑related concerns with professionalism and attention to customer satisfaction.
• Serve as Manager on Duty as scheduled.
• Maintain back‑of‑house organization, appearance, and workflow efficiency.
• Assist with annual equipment inventory and additional duties assigned by the Director of Operations.
• Work a flexible schedule, including nights, early mornings, weekends, and holidays.
• Perform the physical requirements of the role, including lifting up to 50 pounds and extended periods of standing and walking.

• One year of experience in operations within arenas, convention centers, stadiums, or theaters preferred.
• Bachelor’s degree preferred.
• Knowledge of venue fire and life safety guidelines.
• Ability to work variable and sometimes demanding hours.
• Proficiency with Microsoft Office.
• Ability to obtain required certifications and licenses, including forklift, CPR, and a state driver’s license.
• Strong customer service skills and an understanding of crowd management practices.
• Clear and professional communication skills in spoken and written English.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct.

In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.