Sr. Director Partnerships

Sr. Director Client Growth

LOCATION:

REMOTE GEORGIA (USA)

This role is a senior commercial leadership position with enterprise-level accountability for driving incremental revenue from existing clients. It leads and sets the strategic direction for a high‑impact Client Growth “strike team,” responsible for meeting aggressive new booking goals, shaping client growth strategy, and translating corporate revenue priorities into executable sales motions across a diversified client portfolio.

• Revenue Ownership & Financial Accountability
  • Provide senior leadership and strategic direction for a team of Client Growth Managers accountable for net‑new booking revenue within assigned accounts.
  • Own revenue outcomes for the Client Growth function, including quota attainment, forecasting accuracy, and pipeline health across the team.
  • Set annual and quarterly quotas for the team in alignment with enterprise revenue strategy, growth initiatives, and financial targets.
  • Ensure transparent communication of department performance and activities through regular reporting and executive‑ready insights.
• Growth Strategy & Commercial Direction
  • Establish and evolve the overall growth strategy for existing clients, including prioritization of accounts, industries, and solution offerings.
  • Ensure account‑level execution excellence by overseeing account planning, Intentional Pursuit Strategies (IPS), white‑space analyses, and other strategic planning tools across the portfolio.
  • Apply advanced strategic and commercial judgment to solve complex client challenges, balancing client value creation with company financial and operational priorities.
  • Demonstrate a deep understanding of varied client business models and the ability to distill complex problems into actionable growth strategies.
  • Build, maintain, and refine engagement operating rhythms internally and externally, articulating product roadmaps, service vision, and long‑term partnership strategy.
• Executive & Stakeholder Leadership
  • Serve as a senior commercial leader interfacing with the VP of Commercial, Executive Leadership Team, Finance, and other key stakeholders, providing clear data‑driven updates on performance, risks, and opportunities.
  • Lead and actively participate in Monthly Business Reviews (MBRs), strategic planning cycles, and other critical operating rhythm milestones.
  • Build and maintain deep, trusted relationships with senior client stakeholders and internal partners to enable collaboration, growth visioning, and complex negotiations.
  • Provide executive oversight and guidance on the development and delivery of tailored Quarterly Business Reviews and Strategic Partnership Reviews (SPRs) for key clients.
• Team Leadership & Performance Management
  • Establish clear expectations and operating cadence for performance management, including weekly 1:1s, monthly commit calls, internal QBRs, and objective, metrics‑based coaching.
  • Drive a culture of accountability, urgency, and continuous improvement while fostering creativity and innovation within the Client Growth team.
  • Client Portfolio & Partnership Oversight
    • Oversee and guide analysis of client partnership status, including scope of opportunity, revenue outcomes, legal and regulatory considerations, and long‑term strategic fit.
    • Oversee onboarding strategy and execution in coordination with domestic and international teams, ensuring scalability, consistency, and quality.
    • Provide executive oversight for client terminations and offboarding processes, ensuring risk mitigation, clear communication, and operational rigor.
  • Market Intelligence & External Insight
    • Ensure consistent capture and communication of market feedback, competitive intelligence, and client insights to inform broader commercial and product strategy.
    • Maintain strong external industry relationships and leverage those networks to anticipate emerging trends, market shifts, and growth opportunities.
  • Operational Excellence & Continuous Improvement
    • Champion and implement process improvement initiatives that enhance customer experience, improve efficiency, and support scale.
    • Support the development and continuous improvement of systems, tools, and processes for…