Visitor Services Assistant Director

Overview

Posting Number S14737P
Working Title Visitor Services Assistant Director
Department PSO-State Botanic Garden of GA
Posting Type External

Location:

Athens area. The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. For accommodations, contact Central HR at hrweb.

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and the state’s flagship university. UGA is ranked among the top 20 public universities in U.S. News & World Report. The main campus is in Athens with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff, with enrollment exceeding 41,000 students.

College/Unit/Department website: (Use the "Apply for this Job" box below)./

Classification

Title:

Sales Professional III
• FLSA Exempt
• FTE 1.00

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent and 5 years of professional experience

Position Summary
Oversee and manage Visitor Services, which include rental venues, rental implementation, and volunteer programs at the State Botanical Garden of Georgia. Duties include coordinating scheduling, contracting and business aspects of rentals and visitor services; supervising volunteer program and visitor services staff; managing the Visitor Services Manager; collaborating with the Special Events Manager on rental and event planning; working with the Assistant Director of Operations to ensure safety, maintenance, cleaning, and AV needs for rentals;

coordinating with the Communication Manager on marketing eight rental venues; tracking rental contracts, payments, and return of damage deposits; developing and presenting budgeting to meet strategic objectives. Reports to the Associate Director of Administration and Visitor Services.

• Managing budgets, venue logistics, and contracting rentals
• Basic knowledge of venue, rental, and volunteer programs
• Improve rental and volunteer experiences
• Training skills to enhance customer service
• Detail-oriented
• Able to create new systems and track annual planning
• Microsoft Office skills (Teams, Excel, Word)
• Manage scheduling and customer service situations
• Knowledge of UGA procurement and business systems preferred
• Managing and motivating staff across departments

• Sitting for extended periods; lifting up to 50 pounds
• Walking visitors on venue and rental tours

Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? Yes
Does this position require a P-Card? Yes
Is having a P-Card an essential function of this position? Yes
Does this position have direct interaction or care of children under 18 or direct patient care? No
Does this position have Security Access? Yes

Credit and P-Card policy: A credit check is required for all positions with financial responsibilities. See the UGA Credit Background Check website. Background Investigation Policy and pre-employment drug test (if applicable) may be required. See the UGA Background Check website.

Manage rentals, scheduling, and logistics of the SBG rental business. This includes overseeing and managing scheduling, logistics, contracting, and ensuring revenue growth for the SBG rental business across 8 venues.

• Manage external paid, internal rentals, rental tours, scheduling, contracting, payments & refunds via a rental platform
• Coordinate external vendors and contractor performance and payments
• Close rental sales after tours, including contracting and initial deposits; follow up on final payments
• Grow total paid rentals and annual rental revenue
• Implement annual rental venue market analysis to align pricing with market rates
• Direct weekly rental coordination and planning meetings with event/rental…