Senior Account Representative - EAP

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day.

Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Senior Account Representative (EAP) to join our growing team.

The Account Representative
- Master's Level Clinician serves as the primary liaison between clients and Acentra Health, providing account management, relationship management, training facilitation, outreach coordination, and administrative support. This role is responsible for maintaining strong customer relationships, responding to client needs, coordinating resources and services, and supporting engagement initiatives that promote employee well-being and organizational success. This position delivers educational and well-being seminars, workshops, and training programs while partnering with internal departments to ensure contractual obligations, customer requests, and account management activities are executed effectively.

The Account Representative
- Master's Level Clinician provides statewide support through regular onsite engagement with client organizations and stakeholders throughout Georgia.

• Serve as the primary liaison between assigned clients and Acentra Health.
• Build and maintain strong relationships with client stakeholders and leadership teams.
• Respond to client inquiries and coordinate support services to ensure timely resolution of requests.
• Proactively engage clients to promote program utilization, awareness, and satisfaction.
• Support outreach activities and engagement initiatives that strengthen client relationships.
• Coordinate internally with clinical, operational, reporting, marketing, and leadership teams to meet client needs and contractual commitments.

• Coordinate, schedule, and facilitate educational seminars, workshops, trainings, and wellness presentations.
• Conduct onsite visits to client organizations, institutions, satellite locations, and administrative offices.
• Support and participate in health fairs, employee engagement events, benefit fairs, and promotional activities.
• Distribute communication materials, promotional resources, and educational content to clients and stakeholders.
• Customize and distribute monthly and quarterly communication materials and tip sheets.

• Provide administrative support to the Account Management team.
• Assist with reporting, scheduling, project coordination, and account management activities.
• Enter and maintain client and employee population data within designated systems.
• Assemble RFP responses and supporting documentation as assigned.
• Proofread reports, presentations, and client-facing materials.
• Order, manage, and coordinate shipment of marketing and educational materials.
• Participate in mandatory trainings and meetings and document meeting notes as required.
• Support office and departmental projects as assigned.

• Serve as an interface with internal departments including Clinical Operations, IT, Marketing, Purchasing, Facilities, Reporting, and Client Services.
• Collaborate with cross-functional…