Groomer at Gaines Shoal Animal Clinic

Practice:

At Gaines Shoal Animal Clinic, we are passionate about our work and dedicated to providing our patients with the best possible veterinary care. Proudly serving Athens, GA community for over 30 years, our veterinarians and staff are committed to protecting the health and wellness of your companion with a preventive medicine and lifestyle-based approach to care.

To further enhance the wellness of pets in our community, we collaborate with regional animal rescues organizations like Athens Canine Rescue, PAWS, Athens Area Humane Society, Athens Clarke County Animal Shelter, and Oconee County Animal Control.

Reporting into the Practice Manager, the Groomer looks after the condition of the patient’s coat by providing services to keep the patient clean and well-cared for. Working with a variety of patients (breeds and sizes), the Groomer is responsible for patient bathing, fur and teeth brushing, nail trimming and grinding. The Groomer engages with clients to understand expectations, patient special needs, and desired outcomes.

The Groomer is also responsible to ensure grooming rooms or designated space is clean, sanitized, safe, and secure.

The ideal candidate will be able to work Monday - Friday. Prior groomer experience is required and must be comfortable grooming cats.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others' ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful pet services/care are provided.
• Active Listening: When listening to clients regarding service to pet listen for understanding and repeat back requests to ensure client expectations are met. May need to communicate and actively listen to Doctors if a patient is at the practice for multiple service and treatments.
• Organization
  
  Skills:
  
  Following client instructions, maintain consistent workflow to ensure client commitments are met, and other job-related items while managing multiple pets and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Be client centric.

• Admits patients noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
• Determines any veterinary services required during the client’s visit. In accordance with hospital operating instructions, determines care required in agreement with the individual needs and circumstances of the patients.
• Observes patient appearance and activity for general physical condition, obvious signs of illness, disease and discontent. Parts patient’s hair to check for ticks, fleas, red, sore or inflamed areas and any lumps. Reports signs of illness, disease, injury or unusual activity to veterinary technicians or veterinarians.
• Appropriately handles patients and as needed, properly restrains hard-to-control patients.
• Performs bathing services, including shampooing and drying.
• Performs grooming services, including brushing, clipping, hand scissoring, trimming and shaping the patient’s coat. Appropriately shapes hair using knowledge of patient characteristic, grooming techniques, styles, and client’s instructions.
• Stays current and up to date on new techniques and trends that client are looking for as related to provided services.
• Provides medication (when instructed) and general cleansing, parasite control baths, pedicures, medicated dips (when instructed) and ear cleansing, as required for each patient.
• Applies technical knowledge of products and medications sold, including dietary products. Explains and educates clients on products and answers questions regarding product purchase/use.
• Performs work…