Member Specialist

Position Summary

What you’ll do:

Provide member service, maintain checkout area, resolve member issues and concerns, promote Sam’s Club products and services, offer guidance and support regarding self‑service technology, process member purchases, assist with payments, returns, refunds, and exchanges according to company policies and procedures for various membership and payment types, and follow company safety standards, procedures and guidelines, including conducting safety sweeps.

• Follow proper procedures for handling merchandise; correct and report unsafe situations to facility management.
• Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, assist members with purchasing decisions, locate merchandise, promote company products and services, zone the area, arrange and organize merchandise, assist members with transporting items, and maintain a safe shopping environment.
• Maintain exit areas: review member receipts, acknowledge members, identify member needs, aid in securing and safeguarding Sam’s Club assets by observing potential criminal activity, maintain paperwork, logs and other required documentation, execute emergency response procedures, and ensure compliance with security and safety practices.
• Assist with training of Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program roll‑out training, and provide continuous learning and process improvement opportunities.
• Ensure area of responsibility complies with company policies and procedures by properly handling returns, zoning, arranging and organizing merchandise, and identifying shrink and damage.
• Act with integrity, respect the individual, serve customers and members, and strive for excellence by maintaining high ethical standards, fostering teamwork, providing mentorship, and contributing to a positive workplace culture.

• Respect the Individual: embrace differences, create a supportive workplace, mentor, recognize contributions, and work as a team.
• Act with Integrity: maintain ethical standards, promote Walmart values, hold oneself and others accountable, and act selflessly.
• Serve Our Customers and Members: deliver results while putting the customer first and balancing short‑ and long‑term priorities.
• Strive for Excellence: display curiosity, take calculated risks, drive continuous improvement, and adapt to change.

At Sam’s Club, we offer competitive pay, performance‑based bonuses, and benefits that support a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays or other purposes. The amount depends on classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering tuition, books and fees. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.

Eligibility requirements apply to some benefits and may depend on classification and length of employment. Benefits are subject to change.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate equals or exceeds the required minimum wage applicable to the job location.

Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour for specific circumstances such as schedule, facility, season or specific work performed.

Outlined below are the required minimum qualifications for this position.

• Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Outlined below are the optional preferred qualifications for this position.

• None listed.

Primary

Location:

4365 Atlanta Hwy, Athens, GA 30606‑0808, United States.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees.