Team Captain Sport & Outdoor

Overview

As a Team Captain – Sport & Outdoor, you will coach teammates, drive sales performance, and ensure athletes find the right gear for their sport. Be part of a team that brings passion for sport and service together every day.

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Collaborate with the SM and ASM to develop 30‑60‑90 day plans to support business priorities for the assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, and merchandising sets in accordance with budgets and financial goals.
• Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
• Act as Head Coach and perform general store oversight including opening and closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels.
• Monitor progress against plans, pivot to ensure uninterrupted operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust to meet athlete traffic demands and operational initiatives.
• Build and lead a strong team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining appropriate numbers of direct reports.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Handle performance management, including annual reviews, promotional recommendations, and accountability for compliance with policies and procedures.
• Create a store environment where teammates and athletes are welcomed and treated with respect.
• Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws/guidelines.
• Hold teammates accountable for failing to meet or comply with expectations.

• High School Diploma or Equivalent.
• 1–3 years of experience.
• Previous retail/customer‑facing experience required.
• Previous people‑leadership experience preferred.