Strategic Account Executive, Florida or Georgia

Pace Mate Strategic Account Executive (full-time, remote)

Location:

remote (USA). Candidates residing in Florida or Georgia only.

We are currently seeking a Strategic Account Executive who will own the strategic, executive-level, and commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures Pace Mate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.

The Strategic Account Executive operates above day‑to‑day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross‑functionally to resolve high‑impact issues, and drives growth through upselling and strategic expansion. It is critical for strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth.

Pace Mate offers a robust compensation and benefit package including health, prescription, dental, vision, long‑term disability, short‑term disability, AD&D, flexible spending account, health savings account, 401(k) retirement savings, discount program, employee assistance program, financial wellness program, paid time off, identity theft protection, legal insurance, hospital indemnity, critical illness, and accident coverage.

• Serve as the strategic and executive point of contact for accounts in the assigned geography.
• Build and maintain trusted relationships with executive, clinical, and operational leadership.
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes.
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives.
• Translate operational performance into executive‑level insights and ROI.
• Lead and present Quarterly and Annual Business Reviews.
• Identify, position, and close upsell and expansion opportunities.
• Serve as an escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes.
• Serve as the lead point of contact for all Key Accounts while building and nurturing long‑lasting relationships.
• Collaborate with Sales, marketing, product development, and customer success teams to ensure business progress.
• Develop tactics that deliver the most appropriate products or services.
• Use communication skills to present to and influence key stakeholders in the sales process.
• Provide clients with product information, demonstrations, and analytics.
• Create key opinion leaders and reference sites within each current Key Account customer and region.
• Maintain and grow business in contracted groups.
• Manage expenses within budget.
• Re‑sign current customers on longer‑term agreements and contract renewals.
• Actively participate in weekly and quarterly sales planning processes.

Overall Account Ownership

• Own the strategic health, retention, and growth of assigned enterprise accounts.
• Maintain multi‑year account plans aligned to customer goals and Pace Mate strategy.

Executive Engagement

• Lead Quarterly and Annual Business Reviews.
• Align Pace Mate solutions to executive priorities and enterprise initiatives.
• Drive enterprise‑wide standardization.

Business Development

• Drive expansion through additional clinics, service lines, or offerings.
• Support pricing changes and contract renewals.
• Identify and develop add‑on services opportunities.

Escalation & Risk Management

• Lead escalations when operational issues rise to executive or strategic impact.
• Partner with internal teams to drive resolution and recovery plans.

Relationship Development

• Build physician relationships.
• Identify and develop key opinion leaders.
• Nurture reference sites and references.

Onboarding Responsibilities

• Serve as Executive Sponsor.
• Attend onboardings and workflow design meetings.
• Set ongoing business development expectations.

• 3‑5 years of experience in complex healthcare account management or healthcare enterprise SaaS.
• 3‑5 years of team management experience in…