Mobile Associate, Bilingual Spanish, Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced, constantly evolving environment, building significant connections with customers and demonstrating device and service solutions. This learning role prepares associates for promotion to Mobile Expert.

• Build proficiency in serving and selling to customers while providing a world‑class experience and building loyalty by:
  • Helping customers resume where they left off in their shopping journey, whether online, through Customer Care, or in‑store
  • Exploring individual needs and providing hands‑on demonstrations of the latest technology
  • Side‑by‑side selling to find personalized solutions beyond basic device and service plans
  • Approaching service and sales needs with composure, integrity, and compassion
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
  • Coverage strengths in customers’ neighborhoods
  • How T‑Mobile plans and services enable unlimited usage and connectivity
  • Completion of training on the in‑store experience, new skills, processes, and system knowledge
  • Efficient use of shift time, actively seeking information about new innovations
• Establish relationships and partner with T‑Mobile employees across channels to:
  • Own the customer experience and resolve issues, creating a seamless environment
  • Identify and hand off small business leads
  • Support team initiatives and foster an inclusive environment

• Education:
  
  High School Diploma or GED (required)
• Work Experience:
  
  6 months of customer service and/or sales experience, retail environment preferred (required)
• Knowledge, Skills and Abilities:
  
  Passionate customer advocate who enjoys connecting with customers, competitive drive to succeed in a fast‑paced sales environment, willingness to collaborate with peers and store leaders, and the ability to balance customer needs with performance goals (required)
• Licenses and
  
  Certifications:
  
  None required

• At least 18 years of age
• Legally authorized to work in the United States

Travel required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 training pay per hour. Within the first 90 days a Mobile Associate receives on‑the‑job training and is eligible for hourly training pay. After training completion, promotion to Mobile Expert is possible with an annualized incentive target of $18,000 per year. All employees are guaranteed $20.00 per hour inclusive of base pay and incentives.

Annual Stock Grant, 401(k), health, dental, vision, paid time off, and other standard benefits.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Individuals with a disability who need reasonable accommodation at any point in the application or interview process may contact Applic or call 1-844‑873‑9500. This contact is not a means to apply for or inquire about a position.