Equipment Service Technician - Atlanta, GA

Job Overview

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

• Provides repair services to customers in a courteous and professional manner, and may also provide basic installation services on an as‑needed basis.
• Provides and maintains the necessary tools of the trade to perform installation and repair services.
• Completes all on‑site installation, repair, maintenance and test tasks under the supervision of a Lead Technician or Project Coordinator.
• Follows proper troubleshooting steps to diagnose errors on technical problems and determines proper solutions.
• Comprehends customer requirements and makes appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in the van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations and uses personal protective equipment when needed.
• Communicates in a timely manner with all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner, reviewing them with the customer or a responsible staff member prior to departure and closing them daily for billing.
• Submits all job‑related paperwork within required time frames, including FDA Forms, expense reports and other required paperwork.
• Complies with all terms of the Fleet Management Policy, including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Typically 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

High school education, vocational training and/or on‑the‑job training;
Associates degree or Technical School Certification is preferred.

• Basic troubleshooting skills
• Independent self‑starter
• Basic computer skills
• Interpersonal and communication skills
• Professionalism
• Accuracy and detail‑orientation

• Working knowledge of hydraulics, mechanical and electrical systems

The Equipment Service Technician position requires delivery, installation and repair of equipment for Henry Schein customers, including maneuvering large equipment as needed. The job may involve substantial and/or repetitive bending, stopping, lifting and climbing ladders.

Henry Schein,Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.