Service Technician II

Position Overview

Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high‑quality resident experience. The position reports directly to the Operations Manager.

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.

• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.

• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager.

• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day‑to‑day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in other related responsibilities as assigned by the Service Manager.

• Participate in the on‑call rotation to respond to after‑hours maintenance emergencies as needed.

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Above‑average oral communication skills.
• Provide your own hand tools, including but not limited to power drills, impact drivers, and all non‑powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Must be self‑motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi‑task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

• Maintain work‑life balance with a generous paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half‑day holidays, a floating holiday, and your birthday. Veterans receive Veterans Day as a paid day off.
• 8 hours of Volunteer Paid Time Off (PTO) each year.
• Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on site‑specific KPIs.
• Exclusive employee discounts at Birge & Held properties.
• Robust wellness program: up to $25 monthly gym membership reimbursement and access to certified health coaches.
• Competitive dental, vision, and comprehensive medical plans with online tools.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in company‑paid basic life insurance with optional supplemental coverage including long‑term disability, short‑term disability, and critical illness insurance.
• Monthly phone stipend of up to $50.
• Tuition reimbursement program and Talent Development support.
• Recognition as one of the Top Workplaces in the USA.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.