Team Lead - PATH Street Outreach

Position Summary:

Under the direct supervision of the Homeless Support Services & PATH Program Manager, the PATH Street Outreach Team Lead implements, supervises, and monitors the delivery of direct services within Street Outreach service programs. Additionally, this position conducts outreach activities and case management in Clarke, Jackson, Walton, and Barrow Counties for individuals and families experiencing unsheltered homelessness. The focus of this position is both program implementation and supervision and direct engagement and service linkage for individuals served.

Services include client support, case management, service linkage, and advocacy to obtain mainstream services as appropriate. This position is also responsible for data collection and reporting requirements associated with grant provider guidelines including PATH, ESG, and any other relevant reporting requirements.

Job Responsibilities and Performance Standards:

Program Implementation & Management Oversee the day-to-day program operations of the Street Outreach team Addresses issues related to program access, scheduling, referral, disciplinary actions, and/or staff coverage

Coordinates the implementation and monitoring of direct service scheduling and safety practices within the Street Outreach team and ensures that established protocols are being followed

Provides direct oversight and supervision of the case management staff within the Street Outreach team Conducts weekly team meetings to debrief, brainstorm, and plan activities

Facilitates bi-monthly Camp Crisis Response Team meetings with community stakeholders, property owners, other outreach entities, community advocates, and other interested people to discuss and coordinate compassionate and collaborative responses to community complaints stemming from unsheltered homeless encampments

Creates payment orders for programmatic expenses and review/approves payment orders created by subordinate staff

In conjunction with and/or support from the Program Manager, promotes a supportive team environment that represents the mission, vision and values of Advantage and creates a collaborative team approach to problem solving and planning

In conjunction with and/or support from the Program Manager, acts as a liaison and community representative in matters related to the Street Outreach team

In conjunction with Advantage’s Human Resources Department, interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges employees.

Outreach & Service Coordination Initiates and maintains relationships with relevant Advantage County Clinics and Advantage programs to promote access to services for those living unsheltered within service counties.

Initiates and maintains relationships with identified community partners to promote effective service coordination and community response to the needs of those within the program’s target population.

Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress

Maintains proficiency in eligibility requirements and intake/screening and assessment processes within Advantage Clinics and community partners to support successful linkage to available resources

Prepare payment orders for supply orders and direct client benefit, as applicable.

Data Collection & Reporting Collects and maintains required data and supporting documentation in order to maintain program adherence to grant reporting guideline

Works with the Program Manager to create and submit monthly program performance reports

Actively facilitates client service enrollment processes to support Advantage billing processes and requirements, as applicable

Coordinates and delegates accurate Street Outreach team entry of data into local HMIS system

Monitors and documents progress towards treatment goals within HMIS and Health Record System, as appropriate

Direct Services Assists unsheltered homeless individuals and families in locating and utilizing community resources including legal, medical, financial assistance, and other referral services

Incorporates community-based outreach and engagement activities to build rapport and trust among the target population

Case management:
Works closely with clients to assess needs, establish goals, create action plans, complete applications for appropriate services, and conduct follow-ups Provides initial intake and assessment for new clients to…