Coordinator Customer Service

Overview

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Sales Steering Imports, you will coordinate sales efforts to maximize both volume and contribution levels in the export and import trades and drive customer performance, quality, and satisfaction. In close alignment with the Trade Management department, you will establish new business opportunities and acceptable rates for customers that meet and exceed expectations.

• Accurate handling of invoicing reporting requirements / Maintain SOP (as applicable)
• Monitor and handling of OUFC (outstanding shipments to be invoiced) - Freight to be invoiced with 5 days of discharge / departure. Time pending, max of 15 days from activity.
• Participate in cross-functional meetings, with other CS departments, discussing solutions for daily invoicing concerns
• Adherence to PREX - Process Excellence, process as detailed HIP
• Creation of report and analyze data

• Associates Degree required and 2 years’ experience in the Maritime Industry preferred
• Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
• Ability to understand and communicate with people whose native language is different from your own.
• Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
• Knowledge and understanding of most shipping terms, routing, schedules and the general practices of various countries, carriers, ports and terminals for job assignments.
• Excellent written and verbal communication, including active listening and report writing.
• Excellent organizational skills and attention to detail
• Strong analytical, problem-solving, and math skills
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands

At Hapag - Lloyd, we are committed to creating a workplace where innovation, collaboration, and employee well-being thrive. As part of our team, you'll experience a dynamic and inclusive culture that values your contributions and supports your professional growth.

• - Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
• Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
• Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
• Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
• Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers.

A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.