Paratransit Operations Manager

Paratransit Operations Manager - Marietta, GA

Transdev in Marietta, GA is hiring a Paratransit Operations Manager. The role ensures the Dispatch team fills all routes and provides operators with timely instructions and responses. We seek customer‑service oriented professionals dedicated to safety.

• Competitive compensation: $60,000 – $70,000 annually
• Vacation: minimum 2 weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

• Supervise daily activities of operators and coordinate with supervisors and dispatch personnel.
• Oversee operator scheduling, monitor operations, and coordinate service delivery with superiors.
• Monitor road service and performance metrics (start time, on‑time performance, incidents).
• Work with maintenance to ensure all service requirements are met.
• Assist in accident/incident investigations, including on‑site support for safety and training.
• Respond to customer and driver concerns about no‑shows, cancellations, and missed trips.
• Make hiring decisions for authorized roles, evaluate performance, and ensure timely completion of tasks.
• Manage vehicle operator emergencies and escalated calls.
• Supervise staff on weekends and evenings.
• Maintain department reports and communication tools.
• Provide training to dispatch personnel.
• Develop the Operations department budget.
• Track, compile, and analyze performance; resolve interdepartmental issues and employee grievances; improve processes and route scheduling.
• Support employees and drivers with internal and external requests.
• Coordinate with safety and training to meet safety goals and directives.
• Prioritize calls based on importance and urgency.
• Assist in developing and communicating standard operating procedures.
• Maintain contact with drivers for updates, delays, or special instructions.
• May operate a vehicle in revenue service when necessary.
• Other duties as required.

• High school diploma or GED equivalent.
• Class B or higher Commercial Driver’s License with Passenger and Air Brake endorsements.
• Minimum 2–3 years of public transportation supervisory experience.
• Experience with paratransit dispatching software and radio dispatch preferred (or road supervision preferred).
• Thorough knowledge of transit regulations and operations.
• Computer literate with intermediate Microsoft Office skills.
• Ability to work flexible shifts as required.
• Strong leadership, organizational, and independent working skills.
• Excellent written, oral, and interpersonal communication skills.
• Experience working with labor unions, including grievances and negotiations.
• High level of problem‑solving and critical‑thinking skills.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 prohibits use of Schedule I drugs, including cannabis.

• Long periods sitting, typing, or looking at a computer screen.
• Indoor and outdoor work, including frequent walking, possibly on uneven or slippery surfaces.
• Push and pull objects up to 50 lb; lift up to 50 lb with or without assistance; occasionally bend, kneel, or crouch near ground level.
• Endure heavy traffic, dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.

Transdev maintains a drug‑free workplace. Candidates must be eligible to work in the United States, pass a pre‑employment drug screen, and comply with background screening requirements.