Field Services

Field Technician

About the Role:

Seeking experienced lead-level Field Technicians to perform structured fiber circuit audits across active data center environments. This is a hands-on, high-volume role requiring precision, technical discipline, and the ability to troubleshoot and resolve contaminated fiber circuits on the first attempt. Candidates must arrive with demonstrated fiber optics experience and the technical aptitude to be quickly trained on customer-specific tooling and logging platforms.

Key Responsibilities:

• Perform end-to-end fiber circuit audits across multiple DMARC locations within a single shift
• Clean, scope, and inspect fiber end-faces using industry-standard tools and techniques
• Conduct light level testing using optical power meters and light sources at 1310nm and 1550nm wavelengths
• Identify and resolve fiber contamination issues, distinguishing between contamination and physical damage
• Escalate unresolvable faults following defined escalation procedures
• Log all test results, pass/fail outcomes, and actions taken into a customer-provided mobile/web application
• Scan and validate cable barcodes using Bluetooth scanners (Code 128 standard)
• Confirm polarity using IR cards where required
• Maintain accurate documentation and ensure complete, first-time records with no missing data fields
• Adhere to all ESD, PPE, and site safety requirements

Required Qualifications:

• Fiber Optics
  
  Experience:
  
  Minimum 3+ years of hands-on fiber optic cabling experience in data centers, network rooms, or similar restricted facilities
• Demonstrated experience with LC, MPO/MTP, and SC connector types
• Previous experience performing fiber circuit audits or circuit validations — must be able to describe scope, volume, and outcomes
• Working knowledge of DMARC environments and the technician's role within them
• Ability to distinguish between a contaminated end-face and physical fiber damage without guidance
• Cleaning & Inspection:
  Proficiency with one-click cleaners, cassette cleaners, and reel-style cleaners
• Understanding of when to apply wet clean versus dry clean methodology
• Familiarity with proper cleaning sequences for both LC single connectors and MPO multi-fiber connectors
• Knowledge of common cleaning errors and how to avoid them
• Scoping & Testing:
  Hands-on experience with fiber inspection scopes or video probes
• Ability to inspect MPO end-faces across all fiber positions and interpret results accurately
• Solid understanding of pass vs. fail criteria for fiber end-face inspections of ultra-low latency fiber connections
• Experience operating an optical power meter and light source — must be able to walk through a full light level test procedure
• Familiarity with expected power levels for multimode and single-mode circuits and ability to flag anomalies
• Troubleshooting:
  Demonstrated ability to troubleshoot and resolve failing circuits on the first attempt
• Ability to isolate fault location — DMARC, patch panel, or further down the run
• Experience handling circuits that fail after cleaning attempts and executing next-step escalation decisions
• Comfortable working across multiple failing circuits simultaneously with clear prioritization
• Documentation & App-Based Logging:
  Experience using mobile or web applications to log field test results in real time
• Understands what constitutes a complete and accurate test record
• Ability to operate independently when connectivity is limited or an app is temporarily unavailable
• Experience correcting logging errors in ticketing or customer portals
• Must be comfortable learning a new customer-specific application within the first week of onboarding

Tools & Equipment:
All technicians must be able to proficiently use the following:

• Fiber inspection scope and video probe
• Optical power meter and light source (1310nm / 1550nm)
• Wet and dry fiber cleaning solution and cleaners
• Bluetooth barcode scanner (Code 128 compatible)
• IR card for polarity confirmation
• Customer-provided laptop and application access
• Ericsson vest, hard hat, ESD-compliant footwear, hearing protection, and safety glasses
• Work cart with wheels for equipment transport

Safety Requirements: ESD compliance is mandatory — candidates must be familiar with ESD requirements in data center and network room environments. Full PPE compliance always required on site. Must be able to complete and pass site orientation prior to starting work. Prior experience working in restricted or secured facilities strongly preferred.