Physician Practice Manager - Pulmonology and Sleep Medicine; Athens & Berger Practices

Job Description Summary

Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports MSF policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the Ohio Health Mission Statement.

60% Daily Operational Management and Human Resource responsibilities include hiring, evaluating, providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development. Responsible for determining appropriate staffing levels and maintaining employee schedules to assure coverage while maintaining fiscal responsibility with overtime. Manage staff payroll and individual staff HR records. Create, oversee, train and implement patient services policies and procedures.

Resolve and manage patient complaints and requests for service immediately and courteously. Engage staff in adjusting clinical workflows to ensure highly efficient patient care. Manage monthly financials including accounts payable and accounts receivable. Manage inventory and purchasing in accordance with budget. Prepare preliminary capital and human resources budgets for review and approval. Assure timely capture and input of all billing information.

Manage practice equipment maintenance needs. Oversee and approve maintenance agreements and service contracts in conjunction with the director. Assist the director in managing contractual agreements. Provide on‑site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades. Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; ensure understanding and enforcement of regulations.

Oversee building repairs and practice construction projects. Review and enforce regulatory compliance, building safety and code regulations. In coordination with practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly. Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation. Act as a liaison between physicians, associates and organizational leaders.

30% Performance Management: monitor patient satisfaction data and make appropriate improvements to increase ratings. Investigate financial variances to budget and recommend improvements on monthly variances. Assist Director with practice specific long‑range financial and business planning, capital and operating budgets. Meet annual goal deployment metrics as assigned. Develop and execute plans to improve outcomes. Provide and review monthly physician and practice performance data with all providers.

Work with director, marketing and business development to market and grow practice.

10% Organizational Transformation: translate and educate staff on organizational strategy and vision. Communicate and execute organizational change initiatives within the practice. Serve on committees to optimize performance. Pilot, implement and champion new programs, services and processes. Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

• Bachelor's Degree (Required)

Healthcare or Business Administration or related field required;
Master’s Degree strongly preferred. A minimum of 7 years of related health care experience preferably in an ambulatory care setting including 5 years of supervision or management experience. A minimum of 10 years of health care management experience, preferably in an ambulatory setting, may be substituted in lieu of requirements in certain circumstances.

Day

40