Retail Store Associate

General Purpose

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

• Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed
• Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently
• Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products
• Handle customer complaints and concerns professionally and elevate issues to the store manager if necessary, aiming to achieve a satisfactory resolution
• Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced
• Keep store looking clean and organized; perform daily assigned cleaning jobs
• Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts
• Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management
• Answer incoming calls
• Complete shipping activities (e.g., UPS)
• The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream
• Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks
• Follow all safety and sanitation procedures
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

• High school diploma or equivalent preferred
• 0 to 1 year of retail, customer service, or related experience
• Certification and/or License – may be required during course of employment

• Strong customer service skills
• Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division
• Able to handle cash transactions accurately
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to project a professional image
• Able to communicate clearly and effectively
• Able to work in a team-oriented environment
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
• Must be able to read, write and speak English