Wireless Retail Store Manager ATHENS | E State

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a retail team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. The RSM leads by example as a brand ambassador, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced, fun environment where customer needs are their first focus.

They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs and a passion to educate, demonstrate and recommend device and service solutions are essential.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.
• Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and up‑and‑coming Internet of Things (IOT) devices.
• Maintain the store’s appearance and operations to ensure it is always at its best.
• Approach service and sales needs with patience, honesty and empathy.

• Become proficient in the use of digital tools designed to enhance interactions and onboarding, actively demonstrating coverage, plans, services and device/account inspection, review and troubleshooting.
• Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience, resolve issues, create a seamless, run‑around‑free environment, and handoff small business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• Leadership experience and the competitive drive to succeed in a fast‑paced sales environment.
• Confidence in leading a team and sharing best practices while serving customers and resolving issues.
• Effective operational, financial and performance management skills.
• Amazing communication skills to team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health Benefits for Full Time Employees

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (45 hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!