Polaris Parts Associate

TITLE:

Parts Counter-Person /Inventory Control Clerk

REVISED: 03/08

REPORTS TO:

Parts Manager

POSITION SUMMARY:

Sells, at retail, parts to all available customers, over the counter, through the shop, or on the telephone. Must maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.

ESSENTIAL DUTIES include the following.

Additional duties may be assigned.

* Assists all customers, retail and shop, in selecting required parts in a friendly, professional, and efficient manner, ensuring that the customer is exposed to the full product line. Suggest companion requirements and offer specials.

* Understands, keeps a breast of, and complies with federal, state, and local regulations that affect shop operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Reports any deviations to management.

* Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer.

* Operates all tools and equipment in a safe manner.

* Places daily parts orders.

* Stocks and posts incoming orders.

* Notifies appropriate parties when special order parts arrive.

* Updates electronic parts files.

* Maintains up-to-date parts price list.

* Compiles stock control reports such as consumption rate and current market conditions, to determine stock supply and need for replenishment.

* Provides necessary information to the warranty department to allow prompt filing or parts warranties.

* Reviews files to determine unused items and recommends disposal of excess stock.

* Ensures that all credits are received for returned parts.

* Returns parts as needed and removes from inventory after credit is received.

* Returns cores in a timely manner and follows up for receipt of credit.

* Matches purchase orders and invoices, approves, and forwards to accounting office.

* Files company copies of parts counter invoices.

* Assists in preparing for and performing annual parts inventory.

* Assists in annual parts return.

* Assists with check, insurance, and credit card processing when possible.

* Answers phone calls, providing price quotes and other information.

* Answer outside sales representatives with their orders.

* Set up orders for daily shipment, delivery, or pick-up.

* Verify "will call" and "back order" files weekly and return to vendors, or stock those items not required.

* Assist service technicians in selecting parts needed for repairs in process.

* Open a repair order envelope for all new repair orders.

* Pull purchased parts from stock.

* If the part is not in stock, determine availability and submit an emergency order if requested by the customer.

* Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.

* Notify the Shop Foreman and the customer that ordered parts have been received.

* Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition. File the requisition copy in the repair order envelope.

* Be friendly, professional and efficient when working with all customers, both on the telephone and in person.

* Reviews body shop estimates to be sure the parts are ordered are correct and all pricing is in line with the estimate.

* Provides high level of service to internal and external customers.

* Organizes and maintains the parts department in the most efficient layout.

* Maintains logical locations for all parts and notes location in computer by part number.

* Monitors and tracks obsolescence accruals, utilizing all available obsolescence return accruals at time of return.

* Uses and monitors an efficient stock ordering system.

* Processes obsolete parts returns on a timely basis, ensuring eligibility of parts prior to return, per supplier requirements.

* Utilizes all available discounts without exceeding stocking parameters.

* Pulls and fills purchased parts orders from stock.

* Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

* Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

* Notifies the service manager and the customer when special ordered parts have been received.

* Notifies the body shop when all parts have arrived and when they will be delivered.

* Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

* Follows up on back-ordered parts.

* Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

* Replenishes assigned inventory daily.

* Assists outside sales representatives with their orders.

* Tracks lost sales.

* Verifies accuracy of cost-of-sale additions on outside and/or non-system purchases.

* Provides claim information to accounting on timely basis to establish receivables.

* Investigates and resolves any…