Wireless Retail Sales Associate ATHENS | E State St

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Mobile Associates are part of a Retail Team that brings the Arch Telecoms brand to life. They are brand ambassadors who create energy and excitement around our products and services, thrive in a fast‑paced fun environment, and focus on customer needs. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion for educating, demonstrating, and recommending device and service solutions.

This learning role prepares them for promotion to Mobile Expert upon training completion.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging Internet of Things devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.

Build proficiency in the use of digital tools designed to enhance interactions and onboarding, actively demonstrating:

• Our coverage’s performance in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Plans and services that let customers live unlimited, feel the love, stay connected, and go further.
• How we’re redefining wireless, from device and account inspection to review and troubleshooting.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and handoff small‑business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Have a good time while providing first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers.
• Effectiveness at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T‑Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards, and more.

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full‑time (40 hours) or part‑time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.