Service Manager

Service Manager
Lead the Team. Drive Maintenance Excellence

What You'll Be Doing:
Are you someone who embodies a "Whatever It Takes" attitude? If so, we want you to be part of our dynamic team. As a Service Manager, you'll play a key role in maintaining the physical integrity of our apartment homes, ensuring they meet company standards and comply with all applicable laws.
This full-time role is ideal for an experienced maintenance professional with strong HVAC expertise who is ready to lead a team while staying hands-on.
As the Service Manager, you will:

Interview, hire, and train new team members
Develop and lead a team of Maintenance Technician through diagnosing problems and providing effective solutions
Mentor and guide technicians to strengthen their skills across HVAC, plumbing, electrical, appliances, and general maintenance
Provide expert troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, drywall, exterior structure, and appliance repair
Be accountable for establishing and managing a 24-hour on-call schedule, while being available for emergency situations including snow, ice, or other site needs
Partner with office staff to deliver strong resident service and follow up on maintenance-related concerns
Manage and organize inventory of maintenance materials and oversee supply usage
Establish and maintain preventative maintenance, make-ready, and daily work order schedules
Regularly inspect community buildings, including vacant units, to ensure quality and compliance
Plan, assign, and direct the work of the maintenance team while maintaining operational efficiency

Compensation & Incentives

Base Pay: $26.00 - $30.00 per hour
Up to 100% Rent Discount
Property Staff Shared Renewal Commissions - paid monthly
$300 Morgan Essentials - paid quarterly
On-call Appreciation: $15/day for holding the on-call phone
Medical, Dental, and Vision benefits
401(k) Retirement Plan with Company Match
Generous paid time off, including 10 holidays per year and sick leave

Hours & Schedule

Monday - Friday: 8:00 AM - 5:00 PM
Paid on-call participation required
Must be available and prepared for emergency events
Schedule subject to change based on business needs

What We'll Expect from You

5+ years of maintenance or related trades experience required
Strong expertise in HVAC systems, plumbing, and general maintenance
Proven ability to lead, develop, and manage a maintenance team
Experience managing work orders, scheduling, preventative maintenance, and inventory
Strong troubleshooting and problem-solving skills across multiple trades
Comfortable using smartphones, mobile apps, and systems for communication and operations
Strong communication and customer service skills
Active, valid driver's license and a personal vehicle
Ability to live within a reasonable commuting distance to support on-call needs
HVAC / EPA / CFC certification required

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