Customer Service Rep

Customer Service Representative

General Function:
Provide superior customer service to Bank customers and assist in operations. Handle customer transactions, cross-selling of South East Bank products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions using computers, calculators, or adding machines. Assist Branch Manager with scheduling and problem resolution as needed.

Essential Functions:

• Customer and Account Service
• Customer Transactions and Balancing
• South East Bank Products
• Branch Operations
• Compliance
• Other

Activity

Ability to operate office equipment, telephones, and computers

Ability to communicate fluently in English, in person, in writing, and on the computer

Ability to hear, speak, and understand verbal communication

Ability to read, write, count, and perform basic math functions

Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)

Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.

Ability to lift up to 10 pounds, grasp, reach, and pull

Ability to think, remember, learn new information, and apply cognitive data to job functions

Ability to assess and concentrate on mental and physical job tasks to see them to completion

Ability to work with others to share information and solve problems

Requirements:

• High school diploma or equivalent, required.
• Associates or bachelor's degree, preferred.
• Banking customer service experience, preferred.
• Retail banking experience, preferred.
• Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy, and Fair Lending along with industry best practices that pertain to this position.