Bilingual Financial Services Officer I​/Onsite

Bilingual Financial Services Officer I / Full-Time / Onsite

Kelly Community Federal Credit Union, Tyler, Texas, United States

Position Summary for the Bilingual Financial Services Officer I Full‑Time / Onsite—In‑Branch. We are hiring a bilingual (English and Spanish) team member to join our Grande, 5th Street, or Digital Branches Sales Team. This role focuses on building relationships and improving our members’ financial well‑being.

As a Bilingual Financial Services Officer I, you will assist with opening new accounts, processing consumer loan applications, and connecting members to additional services through thoughtful referrals. You will work with a supportive team that values collaboration and celebrates wins together.

We are looking for someone who holds themselves to a high standard of excellence—attention to detail, accuracy, and accountability are essential.

• Deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized, effective solutions.
• Actively contribute to loan growth by identifying member needs, educating them on available loan products, and providing tailored solutions.
• Drive member growth by building strong relationships, identifying opportunities to expand membership, and delivering exceptional service.
• Accurately identify member needs and proactively refer them to the Financial Advisor and Mortgage Department when appropriate.
• Consistently produce high‑quality work with a focus on accuracy and attention to detail, minimizing errors through careful planning and thorough review.
• Assist Grande Branch in growing the credit union to increase members, loans, and deposits while achieving net income.

• Six (6) months to two (2) years of product and services sales experience in a retail sales or related banking/credit union industry such as loan processor, credit union or bank teller, or bank banker.
• Minimum High School graduate or GED.
• Written and verbal proficiency and fluency in English and Spanish.
• Prior work experience in a call center is preferred for Digital Branch FSO.
• Excellent verbal and written communication skills.
• Self‑starter attitude and ability to multitask in a fast‑paced environment.
• Good understanding of credit worthiness fundamentals.
• Strong attention to detail and commitment to accuracy and quality of work.
• Team player who collaborates with team members and actively contributes to a positive work environment.

Base pay: $19 per hour, paid bi‑weekly. Monthly uncapped incentive—varies on production results, DOE. Includes bilingual English/Spanish stipend.

• Health plan—three options with BC/BS; one plan fully paid for employee.
• Dental, Vision, Short‑ and Long‑term disability, Basic Life/AD&D, and Voluntary Life/AD&D.
• Supplemental Accident and Critical Illness Insurance.
• 401(k) with employer match—employee fully vested on Day One.
• Paid leave—including vacation, sick, bereavement, jury duty, volunteer (not eligible during initial 90‑day hiring period).
• 11 paid holidays annually.
• Casual work attire environment.

Onsite in our Tyler, Texas Administration Branch office. Available Monday‑Friday 8 AM‑6 PM, and occasionally 7:30 AM‑7 PM for meetings. Saturdays on a rotating schedule 10 AM‑2 PM.

Kelly Community Federal Credit Union is a financially sound, full‑service banking institution located in Tyler, Texas. With over $170 million in assets, we offer a wide suite of financial products and services. Our mission is “We care for members like family.” Core values:
Big Heart, Team Player, Excellence.

Kelly Community Federal Credit Union is an equal opportunity employer. We are committed to a diverse and inclusive workforce.