IT Support & Infrastructure Specialist

Description

At Red Dot, technology keeps our people, projects, and operations moving. We’re looking for an IT Support & Infrastructure Specialist who enjoys solving problems, working with people, and getting hands-on with technology.

This is a full time, onsite Monday – Friday position where you’ll provide day-to-day technical support while also helping maintain and improve our network, systems, hardware, and infrastructure. You’ll work across the organization to keep technology reliable, secure, and ready to support a growing business.

For more than 60 years, Red Dot Buildings has designed and manufactured custom-engineered metal buildings. Based in Athens, Texas, Red Dot delivers complex, customized structures for commercial, educational, athletic, government, worship, and specialty applications.

From design and detailing through fabrication and erection management, Red Dot’s work is built on technical expertise, teamwork, attention to detail, and a commitment to quality.

• Provide responsive, high-quality technical support for computers, mobile devices, printers, software, network connectivity, and other technology.
• Install, configure, troubleshoot, repair, and maintain hardware, operating systems, applications, and peripherals.
• Manage user accounts, permissions, security groups, and technology access through Active Directory and related systems.
• Support employee onboarding, transfers, and offboarding, including equipment and system access.
• Assist with network and infrastructure administration, including switches, wireless, VPN, DNS, DHCP, firewalls, servers, virtual machines, backups, and storage.
• Install, terminate, test, label, and troubleshoot low-voltage network cabling, including fiber optic cable.
• Support VoIP, email, and other communication systems.
• Maintain technology inventory, asset records, system documentation, and procedures.
• Manage help desk tickets and work orders, prioritizing issues and providing timely communication and follow-through.
• Perform system updates, patching, preventative maintenance, equipment replacements, and technology health checks.
• Assist with cybersecurity initiatives, including endpoint protection, access controls, account security, and security alerts.
• Partner with IT, vendors, contractors, and internal teams on technology projects, upgrades, deployments, and problem resolution.
• Follow all company technology, cybersecurity, safety, and quality standards.
• Provide occasional after-hours or weekend support when needed.

• High school diploma or GED required; technical education, A.A.S. in IT/networking, or equivalent experience preferred.
• 2+ years of experience in IT support, infrastructure, networking, or a related technical environment.
• Strong troubleshooting skills across hardware, software, operating systems, and network connectivity.
• Working knowledge of Microsoft Windows and Microsoft applications.
• Familiarity with Active Directory, networking, VPNs, DNS, DHCP, VoIP, and client/server environments.
• Experience with network cabling and low-voltage infrastructure is strongly preferred.
• CompTIA A+ or other relevant certification is a plus.
• Basic familiarity with Apple, Linux, and mobile operating systems is helpful.
• Strong communication and customer service skills with the ability to work effectively with employees at all levels.
• Self-motivated, dependable, organized, and able to prioritize multiple issues in a fast-paced environment.
• Comfortable working independently while also being a collaborative team member.
• Mechanical aptitude and the ability to read basic technical, construction, electrical, or architectural documents.