Shift Lead

Job Purpose

Supports and directs the Management Team in running successful shifts, leading hourly Team Members through role‑model leadership of the Company’s Core Values.

Operations Management, Communications, Human Resources, Stakeholder Relations

• Supervises restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies.
• Promotes and complies with implemented programs to ensure attainment of business plan for growth and profit.
• Provides direction and structure for hourly Team Members based off General Manager guidelines.
• Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
• Follows and promotes all operational goals and follow-up plans set forth by the General Manager.
• Ensures Guests receive fresh, high quality food and outstanding service according to brand standards.
• Ensures shifts run smoothly with all Guests receiving a wow experience.
• Other duties as assigned

• Must be 21 years of age or older
• Must be high performing Team Member who has a history of leading by example.
• Ability to prioritize and balance multiple tasks simultaneously
• Ability to cope with pressure and work under pressure
• Ability to work effectively and cooperatively with fellow Team Members
• Possess the ability to motivate and maintain effective working relationships with all Team Members