Healthcare, Mental Health, Family Advocacy & Support Services

Care Coordinator, ICC/FIT, Athol

CSO is looking for a Care Coordinator for our Intensive Care Coordination (ICC)/Family Based Intensive Treatment (FIT) team in Athol. Intensive Care Coordination is based on the well-known principles of Wraparound Care that respects and incorporates the needs and choices of the family with a focus on family culture and strengths. The Care Plan Team is chosen by the family and the team helps inform the family on the resources, supports and interventions that can support the family's goals.

Coordination of Care has shown to have better outcomes in improving the lives of children and families and is a key component of our children's behavioral health system. Care Coordinators work as a team with a Family Partner, an individual with lived experience parenting a child with emotional/behavioral needs. Starting Salary: $38,000-$44,000/year.

As a Care Coordinator:

You Will:

• Coordinate multiple services/supports for children and youth under the age of 21 with emotional/behavioral needs to develop an integrated Care Plan.
• Facilitate Care Planning and learn the Wraparound Model of Care.
• Act as a liaison with partnering agencies, State agencies, school personnel, etc.
• Meet with youth and families in their home, at the office and in the community.
• Provide referrals and linkages to appropriate services.
• Support caregivers to learn effective advocacy skills.
• Identify/engage the family's natural supports on the team.
• Be flexible to occasionally work evening and/or weekend shifts.

Your Background:

• Master's or Bachelor's degree in a mental health field or
• Associate's degree or high school diploma and a minimum of five (5) years of relevant experience working with children age 3-21 with emotional/physical challenges, experience in navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Valid Driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA