AR Analyst

Job Type: Permanent

Build a brilliant future with Hiscox Accounts Receivable Analyst

Location:

Atlanta, GA

Department:
Finance

Reports to:

AR Senior Analyst

Role type:
Individual Contributor

About the Role:

The Accounts Receivable Analyst is a hands‑on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well‑supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model. This position is suited to a detail‑oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalated complex or higher‑risk matters with clear documentation.

• AR Operations and Account Support Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations.
• Review remittance information and support accurate application of customer and broker payments to open receivables.
• Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances.
• Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow‑up and escalation of aging items.
• Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account‑maintenance activities in accordance with documented procedures.
• Support collection activity by reviewing past‑due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters.
• Support month‑end and year‑end activities by preparing schedules, researching open items and providing requested documentation.
• Assist with internal and external audit requests by retrieving organized and complete supporting evidence.
• Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements.

• Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience.
• Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role.
• Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections.
• Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data.
• Strong written and verbal communication skills, with a customer‑focused and professional approach.
• Demonstrated attention to detail, organization, follow‑through and ability to manage competing priorities.

• Experience in insurance, financial services, broker receivables or premium accounting.
• Experience using Zendesk or a similar case‑management platform and Stripe/Paymentus or another Billing system.
• Experience working with outsourced or offshore service teams and structured service‑level expectations.
• Familiarity with audit support, internal controls and evidence‑retention requirements.

• Account research and reconciliation
• Analytical problem‑solving
• Accuracy and process discipline
• Customer and stakeholder service
• Ownership and accountability
• Clear documentation and communication
• Collaboration across teams
• Adaptability and continuous improvement

• Accurate and timely resolution of assigned AR…