Services Administrator

Position Summary

The Housing Services Administrator is responsible for administering tenant‑based rental assistance to an assigned caseload of 400–500 eligible low‑income families and individuals participating in the Atlanta Housing (AH) Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures. The role is accountable for all aspects of program administration, including eligibility screening, employment, income, training, and school verifications; housing subsidy assistance and rent calculations;

voucher issuance; approving tenancy requests; reasonable accommodations and program moves; recertification; referrals to resident services; determining program compliance and handling terminations; monitoring caseload activities; and providing participant customer service.

• Administers all activities required in the administration of AH’s Housing Choice Voucher Program for an assigned caseload of 400–500 participants.
• Monitors and manages caseload to ensure participants meet and continue to comply with program eligibility and participation requirements.
• Conducts initial certification of applicants and periodic recertification of participants to ensure accurate and timely determinations of eligibility and subsidy assistance calculations in accordance with AH policies and HUD regulations.
• Provides excellent direct customer service to participants, landlords and the public by responding to inquiries and requests.
• Manages program terminations for non‑compliant participants.
• Manages referrals of participants to social‑service provider partners and monitors progress and compliance with the AH Work / Program Participation requirement.
• Documents all tasks completed in the AH system of operation and maintains records in accordance with document‑management requirements.
• Follows up timely and accurately to complete tasks; opens, reviews, and acts upon all mail, telephone, electronic, and phone‑call inquiries within established timelines; uses agency‑approved forms, letters, and correspondence; ensures all correspondence issued is the correct and most recent version.
• Embraces and supports all initiatives, policies, and procedures within the Housing Services department; implements new requirements in accordance with established guidelines.
• Performs other related tasks as required.

• Bachelor’s degree in business, public administration, urban studies, human or social services, or related field, or equivalent 5–8 years of affordable housing experience—including Housing Choice Voucher Program, Public Housing, Low Income Tax Credit, LITCH, and other HUD‑subsidized programs.
• Minimum of five (5) years of hands‑on experience managing caseloads of 400+ participants, with accountability for a full spectrum of program administration activities, or experience in leasing or mortgage lending.
• Functional proficiency with technology used on the job, including Microsoft Office Suite, proprietary software, and other applications that support organizational objectives.

• Analytical and Critical Thinking Skills. Ability to read, analyze, and interpret data, documents, information, and publications; evaluate information and situations to make sound independent decisions; problem‑solve and develop and execute plans to resolve disputes.
• Organization and Records Management Skills. Time‑management skills to meet schedules and deadlines; organizational skills to manage all aspects of a participant’s case; maintain files and documents, follow record‑keeping requirements, and preserve confidentiality; manage multiple work streams and priorities while maintaining quality standards.
• Math Skills. Basic and advanced math to complete financial forms, develop reports, understand statistical data, calculate financial eligibility, determine subsidy assistance levels, and monitor expenditures.
• Computer and Technology Skills. Proficiency in data entry, computer files, databases, spreadsheets, and presentations; ability to become proficient with proprietary database operations and demonstrate functional proficiency with Microsoft Office Suite…