Facilities & Office Services Manager

Responsibilities

The Facilities & Office Services Manager is responsible for overseeing facilities operations, office services, and receptionist support for the Atlanta campus. This role ensures our workplace is safe, secure, efficient, and welcoming. It requires strong leadership, technical expertise, vendor management, and the ability to balance day-to-day operations with strategic planning.

Essential Duties include the following (other duties may be assigned):

Leadership & Team Management

• Supervise office services, mailroom, and receptionist staff.
• Foster a positive, collaborative, and service‑oriented culture.
• Coordinate training, scheduling, and ensure coverage across functional areas.

Facilities Operations & Maintenance

• Support the coordination of repairs and preventive maintenance for facility systems (HVAC, plumbing, electrical, security, low‑voltage, fire alarm, etc.) and furniture, fixtures and equipment.
• Partner with outsourced vendors for security, janitorial, landscaping, pest control, waste management and others.
• Supervise custodial and porter services to maintain cleanliness and functionality.

Office & Administrative Services

• Direct office services including mailroom operations, courier/express service scheduling, copier management, scanning, large‑format printing and document finishing.
• Oversee reception services, conference room scheduling, and event/meeting setup.
• Serve as point of contact for breakroom/beverage services and wellness amenities (fitness center, catering, snacks).
• Assist with keeping common areas (break rooms, conference rooms, etc.) neat and organized.
• Manage updates to seating charts and office staff Outlook distribution list.
• Deliver professional, reliable support to employees and visitors.

Security & Safety

• Manage access control systems, including assigning and removing permissions.
• Oversee visitor and parking pass processes.
• Promote safety and compliance with company standards.

Finance, Planning & Vendor Management

• Assist with budget control, recommending purchases and cost‑saving measures.
• Manage vendor contracts and relationships to ensure quality service delivery.
• Identify and implement process improvements and technology solutions.

Community & Culture

• Champion company culture through support of events, wellness programs, and employee engagement initiatives.

• Bachelor’s degree preferred (associate degree acceptable with extensive experience).
• 7–10+ years of facilities / office operations experience in a corporate environment.
• Demonstrated leadership and supervisory experience with multi‑disciplinary teams.
• Strong vendor management, customer service, and organizational skills.
• Proficiency in Microsoft Office Suite.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Highly organized, adaptable, and able to work independently.
• Good physical stamina with the ability to stand and walk for extended periods and safely lift or move items up to 50 lb.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day‑to‑day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.