Sales Coordinator

Position Summary

The Sales Coordinator provides administrative and operational support to the Sales team by handling inbound sales inquiries, coordinating group and IBT bookings, and ensuring accurate and timely communication between stakeholders. This role is focused on sales support—facilitating reservations, managing lead intake, and maintaining documentation. The Sales Coordinator plays a vital role in ensuring a smooth, professional client experience from initial inquiry to departure.

• Respond promptly and professionally to incoming leads via phone, email, and other channels.
• Qualify inquiries to determine client needs (length of stay, room types, dates, rates, special requirements).
• Prepares and distributes rate quotes, proposals, and contracts within established brand guidelines.
• Coordinate booking details with Property Managers and Regional Directors of Sales to confirm availability and finalize group blocks.
• Manage the accuracy of client and booking data within the company CRM and property management systems.
• Assist in creating, updating, and maintaining sales reports, rate trackers, and contract logs.
• Monitor reservation changes, extensions, and cancellations; notify relevant departments promptly.
• Supports sales teams by maintaining account files, billing instructions, and client records.
• Coordinate with accounting to ensure accurate billing, credit approvals, and tax‑exempt documentation.
• Prepare weekly and monthly reports for leadership, including lead volume, conversion rates, and booking pace.
• Assist with corporate projects, sales campaign tracking, and collateral requests as assigned.
• Uphold all InTown Suites service standards and maintain professional communication with internal and external customers.
• Communicate with team members to ensure tasks are progressing and elevate issues as needed.
• Maintain organized project files and ensure documentation is up to date.
• Participate in project meetings and follow up on assigned action items.
• Conduct research or gather data to support project planning and decision‑making.
• Maintain thorough documentation of decisions, action items, and outcomes to support future efforts.
• Use tools such as Excel and SharePoint to manage documentation and maintain visibility across initiatives.
• Perform other tasks as assigned by supervisor/manager.

• Minimum 1–3 years’ experience in hotel reservations, front desk, or sales administration required.
• Strong verbal and written communication skills; ability to interact with internal teams and clients in a professional manner.
• Exceptional attention to detail and organizational skills.
• Proficiency in SharePoint and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi‑task and prioritize in a fast‑paced environment while maintaining a positive and professional demeanor.
• Strong team orientation with a service‑driven mindset.
• Ability to take ownership of tasks, maintain momentum, and ensure that goals are met efficiently and effectively.
• Ability to work independently and collaboratively across departments to move initiatives forward.
• Excellent organizational skills.
• Work model is a hybrid with 2 days remote/3 days in the office.

• Associate degree required.
• Prior knowledge and experience within the hospitality industry preferred.

Physical Demands:

• This position is required to sit; stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines) is not permitted. Currently, the in‑office work model is a hybrid with 2 days remote/3 days in the office.
• Indoor work with hard and carpeted surfaces.
• Sitting for eight (8) hour shifts.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
• Use of a computer terminal, which requires extensive eye contact with a video display terminal.

Travel Demands:

• No travel requirements.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.