Georgia Voucher Program Support Specialist – Atlanta

Pay Grade: G- max salary for this position is $50,000.00. We cannot guarantee what amount would be offered if an offer is made. Offers amounts are based on education and years of relevant experience. Workplace:
Hybrid. 1-3 days in office per week. Travel:
Less than 5%

The GHVP Program Specialist serves under the direction of the Office of Supportive Housing Assistant Director and supervision of the GHVP Program Manager. This position is the front line for ensuring that the Georgia Housing Voucher Program (GHVP) operates efficiently and with accuracy, supporting hundreds of households across the state. The GHVP budget exceeds $27M and is dedicated to helping individuals experiencing homelessness and living with a psychiatric disability find and maintain safe and stable housing in the community.

• Provide customer service and respond to inquiries by email and phone from regional field office staff, providers, property owners, program applicants, and current program beneficiaries.

o Reviewing, responding to, escalating, and routing to various offices the customer requests received via Customer Relationship Management (CRM) software (Zen Desk).o Ensuring the Office of Supportive Housing and its programmatic related staff in other offices respond to requests in a timely manner and elevate when a backlog is occurring.

• Contact provider staff or DBHDD regional staff to request documents as needed to meet program guidelines for accuracy and completeness.

• Managing accounts payable using accounting/billing software and other programs as required.

• Handling accounts payable for separate entities and vendors that make up the GHVP system, including property owners and provider agencies with which DBHDD contracts.

• Establishing and maintaining relationships with new and existing housing providers.

• Ensuring accounts are paid in a timely and accurate manner while adhering to departmental procedures.

• Processing invoices for payments.

• Processing transactions and performing financial duties such as account maintenance, recording entries, and reconciling accounts

• Managing specific payment processes including:

o Reviewing of information submitted when an individual has a voucher issued to confirm accuracy and request corrections if needed. Client information is processed and entered into payment system in order to authorize them for the Bridge Funding Program.o Authorizing the property owner to receive payment. Reviewing and verifying the received documentation, circling back with entity if further information is needed, then entry of information and documentation.o

Researching landlords when payment issues arise to make corrections, reconcile payments, initiate payments, or take whatever corrective action is required.o Review of large application packets submitted by providers on behalf of individuals. Includes review of all documents for accuracy, errors, or missing information/documents. Communication with regional office and provider if corrective information is needed. Conducting of quality assurance regarding the programmatic standards to ensure that standards are not violated.o

Researching inquiries to resolve customer requests coming in via Zen Desk.o Managing monthly process of reviewing expiring lease report and taking proactive measures to address expirations, process any termination documents before payments are issued, and to issue extensions for accounts where deemed appropriate.o Process new lease information, renewals, income changes, change in landlord or owner information, and terminations. Manage landlord W-9/IRS documents.o

Process monthly authorizations and claims for rental payments, terminations and adjustments.o Assist with weekly processing on rental payments that must be mailed to landlords to prevent eviction.
· Reporting responsibilities include:o Use of digital portals to pull down reports as needed for review and analysis.o Review of monthly summary to ensure all identified documents have been uploaded in preparation for payment processing.
· Performs a variety of specialized clerical and administrative support functions including data entry and document processing.o…